Systems Integration & Functional Design

By: Closed Loop  09-12-2011
Keywords: Systems Integration

Systems Integration & Functional Design

Closed Loop brings extensive experience designing and implementing enterprise customer lifecycle applications across multiple channels (call center, field service, retail, web). We have deep knowledge and experience implementing leading CRM, Order Management, Billing, and Marketing Analytics software applications. We use leading industry methodologies to ensure the best design.

We’ve managed and delivered functional design across multiple leading project methodologies with the most common ones being Waterfall and Iterative:


Common Waterfall Activities/Deliverables:

Scoping, Business Requirements, Process Design, Systems Design, Development/Build, Deployment, Testing, Training

Common Iterative Activities/Deliverables:

Narrative, Scenario Inventory, Use Cases, end-end Processes, Scenario-based Application Demos/Movies, Product Catalogue Matrix, Scenario Testing, Usability, Training

Keywords: Systems Integration

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Other products and services from Closed Loop


End to End Process Design

We work with stakeholders from marketing, 3rd party agencies, and inbound/outbound channels to define direct campaign & offer processes to support business and system requirements. With process experience across multiple marketing & CRM applications, we can design processes based on the software application being implemented.


Closed Loop Solutions

With expertise implementing leading CRM applications, we can help plan and deliver the right set of solutions and processes across your organization. Closed Loop provides systems integration and process solutions focusing on customer-driven initiatives. Our functional expertise is deep, covering a wide array of leading enterprise software applications.


Strategic Planning & Program Management

For the definition phase, we can help with program scope, business case development, vendor selection, project planning, and program alignment to the organization’s strategic goals and related initiatives. It’s critical to decide on the project methodology from the start of a major initiative, particularly if off the shelf enterprise software is involved.