Closed Loop Solutions

By: Closed Loop  09-12-2011
Keywords: Crm, Systems Integration, Enterprise Software

Solutions for Customer Driven Initiatives

Closed Loop provides systems integration and process solutions focusing on customer-driven initiatives. We have proven cross-industry experience leading and implementing medium to large scale programs. With expertise implementing leading CRM applications, we can help plan and deliver the right set of solutions and processes across your organization. Closed Loop has extensive cross-industry implementation experience with leading CRM, Ordering, Billing, Marketing/Analytical, and Sales applications including Amdocs, Siebel, PeopleSoft CRM, e.Piphany, and SAS Marketing Automation.

Focus on customer-centric process and technology solutions

• Customer lifecycle processes , best practices, & systems

Leading project management and solution delivery toolsets

• Vendor selections
• Business case development
• Program definition and roadmapping
• Project planning
• Issue management
• Customer experience auditing
• Fit/gap analysis
• Functional & systems requirements
• Process improvement
• Solution design & integration
• Systems testing
• Training and change management

Our functional expertise is deep, covering a wide array of leading enterprise software applications:

Keywords: Crm, Enterprise Software, Lifecycle Processes, Systems Integration,

Contact Closed Loop

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Other products and services from Closed Loop


Systems Integration & Functional Design

Narrative, Scenario Inventory, Use Cases, end-end Processes, Scenario-based Application Demos/Movies, Product Catalogue Matrix, Scenario Testing, Usability, Training. We’ve managed and delivered functional design across multiple leading project methodologies with the most common ones being Waterfall and Iterative.


End to End Process Design

We work with stakeholders from marketing, 3rd party agencies, and inbound/outbound channels to define direct campaign & offer processes to support business and system requirements. With process experience across multiple marketing & CRM applications, we can design processes based on the software application being implemented.


Strategic Planning & Program Management

For the definition phase, we can help with program scope, business case development, vendor selection, project planning, and program alignment to the organization’s strategic goals and related initiatives. It’s critical to decide on the project methodology from the start of a major initiative, particularly if off the shelf enterprise software is involved.