CAST Software - techsupport

By: CAST Software  09-12-2011

Technical Support

CAST Software Ltd. (CAST) is a limited liability company incorporated under the laws of Ontario, Canada, has been developing software and products for the entertainment and the meetings and special events industries since 1994. CAST owns and offers its software for licence, trial or demo via direct sales (telephone or fax), its online store, or the dealer network. The use of CAST's software is governed by a license included in the software.

You agree and will use our store services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines in accordance with the Use of Store, Privacy Policy, and Technical Support agreements and as outlined below. Please note that you will be referred to as 'customer' or 'End User' in this agreement.

Technical support is available free of charge to authorized End Users who are current Members or have a current Lease Term.

Designated Contacts: Members Only or Registered Users
Case Limit: Unlimited for registered Product Users
Availability: Online Standard Support is available on all business days in Ontario. Enquiries received after 16:00ET will be processed the next business day.
Response Time: Not greater than 2 business days.
Price: As Standard Support is a benefit included with an Annual Membership and current Lease Term, ineligible End Users and users of Education / CE Products will not receive Standard Support.

Other products and services from CAST Software


CAST Software - dongle

Finally, by interaction with CAST, it is possible to upgrade or downgrade the License, and add Membership Periods or Lease Terms so that End Users continue to be entitled to receive future Product Updates, technical support and other benefits available only for End Users with Valid Memberships.


CAST Software - meetwysiwyg

Initially a single product, wysiwyg now delivers previsualization solutions at 3 levels to meet the creative and delivery demands of production professionals, as well as architects, meetings and special events planners/designers, and schools. Wysiwyg has been the industry standard and in many Lighting Designer's toolbox for years, but few value the convenience and results alone and don't stop to consider the eco-friendly decision it creates.


CAST Software - membership

All End Users of any CAST software, other than our DV, Educational and Learn Products and wysiwyg CE, get the first Annual Membership included absolutely free as a benefit of purchasing wysiwyg. Doesn't every production professional need to stay abreast of new production and lighting technologies and fixtures. The renewal period commences the day after the Membership expires or expired, regardless of when a User renews it.


CAST Software - wyg quickstarttutorial

Understanding the user interface Creating a set Defining hanging positions Hanging and focusing fixtures Assigning fixture attributes Building lighting looks in Design mode Creating and modifying reports Working in the new plots view Creating and modifying layouts Patching fixtures Connecting to a console Using streaming video. This interactive tutorial is intended to guide the beginner user through the creation of a basic wysiwyg file.