New technologies are adopted in the expectation that they will bring significant benefits. Yet with anything new, there are concerns about unknown risks that they will bring to a proposed project, in complexity, time and budget over-runs and whether it will be difficult to support and grow the solution over the long-term to maximize the ROI.
Blackbay's Customer Solution and Support (CaSS) offering is designed to address long term support concerns. Blackbay's aim is to give customers the confidence that they will receive the best mobile business solution for their needs with a support infrastructure capable of resolving any issues quickly and effectively as well as delivering system maintenance to keep the overall solution healthy and performing up to the expected level.
Blackbay's Customer and Solution Support team are skilled technical staff who provide training, consulting and support to make sure customers get the optimum performance from their mobile solution. This saves investment in technical expertise – and allows Blackbay customers to focus on core business objectives.
Blackbay's CaSS team provide:
- 24/7 Support
- Web-based reporting tools
- Training services
- On-site technical services
- Technical consulting