Industry Consulting - Blackbay Ltd, Professional Services, Solution Support

By: Black Bay Solutions  09-12-2011
Keywords: business process, Industry Experience, field service

Even within specific market sectors, no two businesses have exactly the same requirements or business drivers.  Blackbay's uses its deep understanding of modern technology and extensive real-word customer experience to design mobile solutions that help organisations solve their specific business problems, control costs and drive continual improvement in customer service, placing the right tools in the hands of the mobile workforce.

With some of the largest logistics and delivery organisations and household names in the field service industry in Blackbay's customer base, the company is continually building on its wealth of industry experience to deliver not only cutting edge mobility solutions, but to provide enhanced consultancy services to ensure that organisations can build the right strategy for success.

Blackbay continually engages with customers, partners and industry bodies discussing key trends and gathering feedback.  Blackbay also engages with key industry analysts and research organisations as well as undertaking its own 'mystery shopper' surveys to gain first-hand end-user feedback.

It is through this experience and research that Blackbay is uniquely placed to provide various consultancy services, including:

  • Consulting based on industry analysis of current and future trends
  • Specific competitor research
  • Review of current business process and development of business requirements for 
enterprise mobility
  • ROI analysis of proposed mobility solutions
  • 3rd Party solution recommendations

Keywords: business process, Competitor Research, Design Mobile, field service, Help Organisations, Industry Analysis, Industry Experience, Logistics And Delivery, Mobility Solutions, mystery shopper, Mystery Shopper Surveys, Research Review, Roi Analysis,

Contact Black Bay Solutions

Email - none provided

Print this page

Other products and services from Black Bay Solutions


Solution Support

Blackbay's aim is to give customers the confidence that they will receive the best mobile business solution for their needs with a support infrastructure capable of resolving any issues quickly and effectively as well as delivering system maintenance to keep the overall solution healthy and performing up to the expected level.


Professional Services

PRINCE2 is recognised as an industry leading framework for project management enabling organisations to gain greater control of resources, manage business and project risk effectively, and provide a flexible and adaptable approach to suit the requirements of individual projects.