Even within specific market sectors, no two businesses have exactly the same requirements or business drivers. Blackbay's uses its deep understanding of modern technology and extensive real-word customer experience to design mobile solutions that help organisations solve their specific business problems, control costs and drive continual improvement in customer service, placing the right tools in the hands of the mobile workforce.
With some of the largest logistics and delivery organisations and household names in the field service industry in Blackbay's customer base, the company is continually building on its wealth of industry experience to deliver not only cutting edge mobility solutions, but to provide enhanced consultancy services to ensure that organisations can build the right strategy for success.
Blackbay continually engages with customers, partners and industry bodies discussing key trends and gathering feedback. Blackbay also engages with key industry analysts and research organisations as well as undertaking its own 'mystery shopper' surveys to gain first-hand end-user feedback.
It is through this experience and research that Blackbay is uniquely placed to provide various consultancy services, including:
- Consulting based on industry analysis of current and future trends
- Specific competitor research
- Review of current business process and development of business requirements for
- ROI analysis of proposed mobility solutions
- 3rd Party solution recommendations