Working With Assertiveness

Working With Assertiveness from Bina Feldman Consulting Inc.

By: Bina Feldman Consulting Inc.  09-03-2011
Keywords: conflict resolution, Communication Skills, Assertiveness

You will learn how to:

  • 1. Differentiate assertive, aggressive and non-assertive behaviour
  • 2. Understand how assertiveness is linked to self respect & respect for others
  • 3. Monitor non-verbal behaviour to ensure congruent messages
  • 4. Employ seven communication strategies to use in challenging situations
  • 5. Deal with criticism appropriately
  • 6. Make requests in a responsible way
  • 7. Say “no” assertively
  • 8. Limit defensiveness when communicating with others
  • 9. Set limits in a clear manner
  • 10. Express disagreement and dissatisfaction without alienating others

Keywords: Assertiveness, Communication Skills, conflict resolution, Effective Feedback

Contact Bina Feldman Consulting Inc.


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