Shared Services & Outsourcing Advisory

By: Archstone Consulting  09-12-2011
Keywords: Service Delivery Model, Outsourcing Advisory Services, Shared Services And Outsourcing,

Archstone Consulting is a leader in the areas of Shared Services and Outsourcing Advisory and has been recognized by the International Association of Outsourcing Professionals (IAOP) as one of the world's best outsourcing advisors. One of our key differentiators is that we work with our clients to develop a service delivery model before making any assumptions regarding shared services or outsourcing as an outcome. We work with clients to develop cost-effective and flexible back offices, particularly in the areas of IT (ITO), Finance and Accounting (FAO), Indirect Procurement, Call Centers, and Human Resources (HRO). This differentiates us from the pure-play outsourcing advisory firms, as we are able to provide true service delivery model experience based on our shared services and outsourcing experience. We have found that our clients desire an independent advisor to support them in the critical process of determining whether outsourcing is the "right" answer, and to what extent.

How We Work

Archstone's Shared Services and Outsourcing Advisory Approach includes assisting clients in analyzing and improving their service delivery models, and identifying where Shared Services and Outsourcing can bring real business benefit. We also help our clients work toward a collaborative procurement and contracting approach, focusing transaction efforts on implementation needs and benefit capture. Our approach focuses on the detailed activities of transition, including retained organization design, operational process development, governance, and migration PMO. Archstone also provides clients with an independent market-based assessment of their shared services organizations and outsourcing relationships, helping them drive improvements to meet their changing needs.

Industry Sub-Segments

Archstone provides Shared Services and Business Process Outsourcing Advisory services to all industries, with specific expertise in Consumer Products, Manufacturing, and Financial Services.

Practice Area Service Offerings

  • Service Delivery Model Assessment
  • RFP Process & Partner Selection
  • Implementation Planning and PMO
  • Contract Negotiation Support
  • Remediation Services

Keywords: Outsourcing Advisory Services, Service Delivery Model, Shared Services And Outsourcing,

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