Services - Angus Systems

By: Angus Systems  09-12-2011
Keywords: Interactive Voice Response, Interactive Voice

For over twenty years Angus has been providing the highest level of support to our customers across North America and Europe. We have a team of specialists dedicated specifically to support with a singular priority and a shared purpose: providing the highest level of service possible. Individuals are strategically selected to join the team based on their range and depth of technical skills, professional abilities, and an outstanding approach embracing service and ownership.

Over 95% of incoming support calls are answered immediately and personally by one of our friendly support technicians, never by an Interactive Voice Response Unit. Traditional call centers measure how many calls technicians take and how quickly they can "close the call"; we focus on providing an exceptional level of personal service that comfortably delivers the speedy issue resolution you're expecting.

We equip our staff with critical tools such as secure encrypted support logins that help us actively engage with you, allowing us to see exactly what you're seeing in the system. We augment the toolsets with ongoing employee development provided through extensive product and service training as well as through challenging assignments designed specifically to enhance service delivery.

Unlike many software companies, we do NOT outsource support or development activities. The Angus AnyWhere system is developed in house by developers who are easily accessible to our support team. Having the developers who wrote the system serving as backup to our front line support team enables us to deliver superior support in all situations.

Keywords: Interactive Voice, Interactive Voice Response

Other products and services from Angus Systems

09-12-2011

System Overview - Angus Systems

Compatible with a Wide Array of Mobile Technologies Compatibility with the widest and most affordable array of mobile technologies means that you choose the most appropriate wireless provider and device for each property. From automatic work orders, dispatching and escalations through real-time updates, your service and maintenance standards and processes are consolidated and consistent allowing for streamlined workflow portfolio-wide.


09-12-2011

Implementation - Angus Systems

Proper implementation is the key to getting the Angus AnyWhere solution off the ground. Our Implementation Managers will work with you every step of the way on tasks such as. Integration with other property management/accounting systems. Data migration from other systems or Angus for Windows. Preventative Maintenance Task set up.