Canadian Freelance Union - grievance

By: Canadian Freelance Union  09-12-2011

A growing number of freelancers face work-related issues, usually around non, or slow payment of fees. The CFU will assist its members in managing the situation. We will intervene to help resolve the dispute, and to get what is owed to you.

1. CFU receives a complaint or request for help from member. We first talk with the member to determine the scope of the problem, and to get their explicit permission to act on the member's behalf.

3. The CFU contacts the client/publisher, informing them of the dispute. The CFU requests an explanation from the client within three weeks.

4. If the client fails to respond within three weeks a second, more formal, attempt is made. The same message is repeated, but in slightly stronger language. At this point the CFU hints at further action should the client chose not to cooperate.

5 a). If the client responds, the CFU works towards a resolution,

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Christine Kelsey is a Workplace Fairness Analyst with Toronto's Workplace Fairness Institute, where she conducts assessments into sources of workplace conflict to identify improvements in conflict prevention and management. Prior to being an analyst, Chris worked for over twenty years for the Alliance of Canadian Cinema, Television & Radio Artists in various positions including Manager and Assistant Director (ACTRA Performers' Rights Society.


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