Why Choose Serex ?
Since 1993 Serex has been providing hundreds
of businesses across North America with professionally developed and deployed
Customer Relationship Management (CRM) systems. During this period Serex has had
the privilege to be exposed to a vast number of Sales, Marketing and Customer
Services departments across a broad spectrum of industries. This experience is
unique and highly advantageous when looking at it from a Call Centre
One of the major differentiators that Serex offers is to setup our Call Centre
with the same CRM application that you are presently using. Hence whether you
are using ACT!, SageCRM, Salesforce.com or Goldmine, it makes no difference to
us. If you want, we will conduct the Retention or the Lead Generation campaigns
in the same system that you are using.
For over a decade Serex has proven to be a solid company developing best
practices in CRM and has earned the reputation of being a leader in providing
innovative productivity solutions for its diverse client base.
At the front end of any sales cycle is the
all important initial contact with the potential client’s Decision Maker. Every
contact with your potential clients are treated as a golden opportunity; an
opportunity to reinforce your company’s reputation as a pre-eminent leader in
its field. At the back end of the sales cycle is retention, keeping those hard
earned and valuable clients. Hence Lead Generation & Client Retention Programs.
Our agents in some cases are making up to
95 calls and are delivering as many as 10 leads per day! Imagine close to 23,000
dials made on your behalf and over 2000 leads delivered per year!
Serex will take over the headaches and
overheads related to setting up calling agents. All technology costs related to,
salaries, real estate, software, communication, agent benefits, agent turn over,
and agent training become our responsibility, allowing you to focus on your
business; Hopefully closing all the leads we are providing you.
Some larger financial institutions who
have studied the costs of hiring agents internally, realized that the costs can
be as high as $90,000 per agent per year when all is said and done. Our services
can be delivered for well under that because we are able to leverage the
economies of scale.
These days marketing has become an even
more challenging discipline than it ever was. There are so many choices to touch
one’s potential clients. How does one select the right method? The efficacy of
traditional methods has been seriously diluted by the plethora of available
marketing options. Between e-mail spam, fax spam, web site pop ups, so many
print choices, so many radio choices, so many TV choices and many others, plus
the fact that we have put up many shields to stop these messages from getting to
us it is almost impossible to get our messages across. One thing for sure is
that everybody answers the phone!
This approach to telemarketing is proving to
be a very cost effective and powerful marketing tool, that
Professional Serex Call Centre Agents Generate Leads For Your Sales
Professional Serex Call Centre Agents Contact Your Existing Client
Base To Ensure Satisfaction
Send Us Your Spam & Virus Riddled E-mails .. We send you back only
the clean ones
Description of service 4 ..
Description of service 5 ..