That's Customer Focus
The Training Bank
Customer Service, Customer Focus Books
Get the facts on why customer focus is a winning business strategy, learn what the best do to deliver exceptional service, retain customers, earn customer loyalty, recover pro-actively, listen to the voice of the customer and use the detailed instructions in this book to transform your organization into one which is truly customer-focused!
Customer Focus Books
This 200+ page book is available in paperback and e-book formats and includes; real situational examples and case studies, stories which describe customer-focused excellence, examples of best practices, explanations of how to implement each best practice clear easy-to-follow, step-by-step instructions, reproducible assessments, planning, management and evaluation forms and tools and more.
, Customer Service