Customer Experience Monitor

By: Agknowlogy Marketing Solutions  07-04-2010
Keywords: marketing solutions, Competitive Intelligence, Sales Performance Improvement

The Customer Experience Monitor is an end to end process to quantify the effect of customer experiences on loyalty and share of business.  Components of the Customer Experience Monitor are:  Discovery phase with management, Baseline Assessment, Customer Alignment Workshop, Service Delivery Improvement and Ongoing Monitoring.

Keywords: Competitive Intelligence, marketing solutions, Sales Performance Improvement

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