Disaster Recovery (DRP) and Business Continuity (BCP)
DRP / BCP are integral for a contact center operation, especially in outsourced environment. Due to the nature and design of the traditional telephone network, re-routing call traffic to a DRP / BCP location in case of a disaster or an outage at the primary contact center, can be challenging. Other DRP / BCP solutions available on the market today often require contact with the provider or a 3rd party managing telecom DRP / BCP. Although this may 'only' take half an hour in the best case scenario or couple of hours in normal circumstances, as anyone who has managed contact center operations or technology knows, half an hour is an eternity when trying to get the contact center back up and running.
With Star Telecom's SIP Toll Free and DID Management Portal it is possible to re-route calls in real time. Our clients and their designated users are able to make changes to routing of their Toll Free and DID calls on an as-needed basis. This allows our clients to implement the telephony aspect of their DRP / BCP in as little time as it take to log into the portal and update the routing via easy-to-use interface.