Warranty Management - Solutions - Innovation Group

By: Innovation Group  09-12-2011

Innovation Group’s Warranty Management solution is an economical, seamless option for managing warranty, maintenance or service programmes.

Being able to reassure customers that if anything goes wrong with a purchase, it will be “put right” can be an important marketing differentiator.

Innovation Group enables manufacturers and retailers to include this valuable extra benefit in their product proposition at minimal extra cost and can be ’white labelled’ and presented to your end-consumers as an extension of your own range of services.

We can give your customers a dedicated point of contact, through our call centres. In addition, we can establish and manage an accredited repair network which then provides rapid, effective incident management – without tying down resources in your business that are better employed seeking new opportunities for growth.

Our expertise with warranty, maintenance or service management is well proven in developed economies like South Africa and Australia where it is helping leading brands to fulfil their promises on over eight and a half million products per annum

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