Meeting customers’ expectations while simultaneously controlling paid loss is a challenging balancing act that Innovation Group helps you manage with ease.
Innovation Group harnesses advanced technology and streamlined communications systems to meet the conflicting demands inherent in managing property and subsidence claims.
At the core of the challenge is the range and variations in methods of repair and measurement of quantums and costs. While cost schedules are available, the way they’re applied by assessors and contractors can vary significantly.
We manage this challenge in two ways.
First, we use our own network of contractors and mitigation specialists, carefully selected and all with specialist expertise in construction and restoration. We support them with the highest level of technology available, including a Web-based, state-of-the-art computer system, mobile claims estimating toolsets and a range of specialist ‘on-call’ services.
Your clients have a choice of repairers able to fix their loss quickly, while you can be reassured the work will be carried out to the standards you specify.
Next, we establish a standardised system of communication between you, your client and the contractor. This ensures the scope and approach for mitigating and settling the loss can be agreed quickly, potentially lowering the paid loss significantly.
Subsidence claims and risk management is a specialised field and is handled by a dedicated, award winning team. Their services include investigating, diagnosing and remedying subsidence damage to domestic and commercial properties, and risk modelling.