Understanding and Supporting the Customer
Every application is a challenge. Solving problems means being able to listen. Once contact has been made, qualified and comprehensively trained staff put themselves in the customer’s frame of mind. Dedication to our customer doesn’t end when the sale is finalized, it is the start of a commitment that will last over the entire working relationship. Customer specialists for technical support, application engineering and training are available at all locations worldwide. The most modern software and infrastructure guarantee fast reaction times and access to information from the entire company. Easy availability, clearly assigned roles, keeping promises and personal commitment all guarantee the highest level of service quality worldwide.
The programming required for machine controllers is becoming more and more extensive. Machine manufacturing companies seldom have the resources needed to program and maintain software. Economics and the need to focus on the main area of expertise often make it impossible to commit these resources. D.Technology application experts and service partners can help. Together with the customer, specifications are made, the ideal system architecture is developed, the software is programmed and the system is tested. The customer can concentrate on making sure the application functions as desired. Well trained specialists implement the application requirements and provide service for machine and system manufacturers all over the world throughout the entire product lifespan.