Granite | On Call Services

By: Bickers & Assoc Mc Larens  09-12-2011

Granite | On Call Services

  • 24/7 Claims Reporting
  • 24/7 Emergency Response

Claims can occur at any time of day or night.  We are ready to meet all of your “round-the-clock” emergency claims reporting needs through our Granite Claims Solutions Client Care Centre.

Our Canadian-based, bilingual employees are fully trained professionals available to provide 24/7 claims reporting and emergency response expertise.

Granite Claims Solutions offers:

  • After-Hours solutions for Insurers
  • Fully customized Broker programs

Simply by call-forwarding the regular business line to Granite Claims Solutions’ 1-800 number at the end of the business day, our clients are able to provide their policyholders with a comprehensive on call claims reporting and response service directly to the Granite Claims Solutions Client Care Centre.

Regardless of the nature of the loss, our on call client care professionals will respond to the inquiries of the policyholder and can connect them immediately to a Granite Claims Solutions adjuster.  In the case of any emergency, our On Call Adjuster will arrange emergency temporary repairs, co-ordinate clean up and attend at the emergency scene as necessary.

The Insurer will always maintain absolute discretion as to the adjustment procedure once they have been notified of the claim. This may mean that a seamless transfer of the claim file takes place between Granite Claims Solutionsand the in-house staff adjuster of the Insurer.

Granite Claims Solutions does not charge a Broker to provide their After Hours Service. For emergency work completed, we do not charge Insurers contingency fees or additional “emergency response” fees over and above our hourly time and expense rates.


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