RETURNS AND EXCHANGES We guarantee our merchandise to be free of manufacturing defects, and will accept any defective item for refund or exchange. Within 60 days of original purchase: We will gladly accepts returns of unworn, unwashed, or defective merchandise for full refund. Refunds must be accompanied by the original receipt and will be made in the form of the original payment. If the original receipt is unavailable, we'll make an exchange or issue a merchandise credit based on the current selling price. After 60 days of original purchase: we will gladly make an exchange or issue a merchandise credit for the price at the time of sale (with original receipt) or for the current selling price (without original receipt). GET IN TOUCH: Have a question? Need information? You should find what you're looking for in our website. If you still can't find the answer, please send your question or comment to the contacts below. We'll be happy to help you out. To contact us via e-mail, please select the appropriate link below : Customer Service:
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THE TEN PRIVACY POLICIES FOLLOWED BY G.A. DEMERS LTD. Accountability We are responsible for maintaining and protecting your personal information under our control. The purposes for which customer information is collected shall be identified before or at the time the information is collected. CONSENT The knowledge and consent of the customer are required for the collection, use or disclosure of customer information except where required or permitted by law. We only collect, use, or disclose personal information for purposes we believe you would consider appropriate under the circumstances. LIMITING COLLECTION The customer information collected is limited to those details necessary for the purposes identified by G.A. DEMERS LTD. Information will be collected by fair and lawful means. LIMITING USE, RETENTION AND DISCLOSURE Customer information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law. Customer information may only be retained for the period of time required to fulfill the purpose for which it was collected. ACCURACY Customer information is maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used. SAFEGUARDING CUSTOMER INFORMATION Customer information must be protected by security safeguards that are appropriate to the sensitivity level of the information. OPENNESS G. A. DEMERS LTD is required to make information available to customers concerning the policies and practices that apply to the management of your information. CUSTOMER ACCESS Upon written request, a customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate. HANDLING CUSTOMER COMPLAINTS AND SUGGESTIONS Customers may direct any questions or enquires with respect to the privacy principles outlined above or about our practices by contacting the designated person accountable for privacy within G. A. DEMERS LTD.