Here are some key reasons why your Full Service Maintenance agreement (FSM) is a great value – and a smart business decision:
1. No other service provider in Canada can match the breadth of
our exceptional coverage. Whether your business is large or
small, local or global, you can rely on Xerox for dependable and
responsive support. This includes on-site support in virtually
every community in Canada by trained Service Professionals
who know Xerox products and are dedicated to servicing them
2. You can count on us for comprehensive network and software
support, 24/7 online assistance and quick-response on-site
– Log on anytime for interactive technical and operational
help via a dynamic database with the latest technical solutions
and step-by-step support and operational tips. On Call
– When you just want to talk to someone, our Customer
Welcome Centre is availableMonday to Friday, 8:30 am to 5:00 pm
regardless of time zone. Our team typically answers calls within
30 seconds and resolves many customer problems remotely, or
if needed, dispatches a Xerox Service Professional to your site. On-Site
– Xerox has more than 1,000 service personnel
nationally. Extensive ongoing training ensures that our tenured
Service Professionals know your requirements and can support
your needs. Plus, they are backed by a world-class support
infrastructure, including the engineers who designed your
3. It’s all about keeping you and your users productive. That’s why
we’ve implemented a sophisticated service and technology
infrastructure that includes HFSI (High Frequency Service Items)
software to keep you up and running; the Total Call Process to
perform preventive maintenance on every call; SmartKits™ to
optimize your office network devices; the online Eureka problemsolution
database; and laptop technology to enable diagnostics
and enhanced productivity.We keep you productive by responding
to your needs while decreasing the frequency and duration of
4. Reassurance, today and every day. Our parts inventory and
infrastructure ensures Xerox genuine parts are stored locally and
carried by your Service Professional – who also automatically
installs all the latest safety and productivity retrofits.
5. The Xerox Total Satisfaction Guarantee sets the industry standard.
Simply stated, if you are not satisfied with the performance of
your Xerox equipment, you may request replacement with an
identical model anytime during the first three (3) years from the
date of the initial installation of the equipment.
Our comprehensive support, service plans
and technology work together to: Protect your investment
– With the support of your Xerox Service
team, you are taking a proactive approach that will keep your
equipment operational and paying dividends for years to come.
Maximize your results – By providing unmatched uptime, including
assisting in the resolution of network printing issues, we allow you
to maximize the use of your Xerox equipment – and find better ways
to do great work. Provide peace of mind
– Through outstanding service and support,
we strengthen your partnership with Xerox and give you
unprecedented peace of mind. At your service
– where you need us,
when you need us, the way you need us.
A Xerox FSM agreement delivers the personal attention you
deserve and the powerful results you expect.
© 2006 Xerox Corporation. All rights reserved. Xerox® and SmartKits™ are registered trademarks
of Xerox Corporation. Xerox Canada Ltd. is the licensee of the trademarks.