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- Visitor Parking
- Tenant Parking
- Garbage rooms
- Health and Safety Issues
- Take note of all burnt lights in common areas
- Ensure no canvassers or solicitors are on site
- Secure doors
Response Policy dictates that an agent checks into dispatch 15 minutes prior to shift start. If an agent has not reported in on site, dispatch or a mobile officer will contact the location in an attempt to reach the officer. In this event the mobile officer will already be on route and will notify the client on site of his/her arrival time. Should it be confirmed that a site officer will not be attending his/her site, a mobile patrol officer will be dispatched to the designated site and arrive within 60 minutes of the shift change notification. Mobile will contact on site client representative and notify of his/her estimated time of arrival. A part time officer who possesses the training and ability to conduct the post order within reason will be contacted as a replacement.
Response, at present, holds over 60% of the alarm response market in the Greater Ottawa area. Our clients include ADT, Protection One/Protectron, CHUBB, Microtec, Henderson Security and many more.
Response agents are presently all capable of writing private parking infractions for fire routes, handicap parking and private property parking tickets at all Ontario properties. In the event that a site is not registered with Response, we will make the necessary arrangements to have it added to our list. This service is conducted free of charge during regular scheduled patrols, through our Park and Pay program.The service is available for your tenants 24 hours per day, 7 days per week with a call to the central dispatch at 567-2737.
Response will call all complainants before and after to inform them of the action taken. This will reassure the tenant that something has been done in response to their concerns. All callers have the option of reporting anonymously.
All vehicles are Ontario plated, white in colour; include the company logo on both front doors along with orange & black stripes running horizontally each side of the vehicle from the front to the back. The name of the company appears on all 4 sides of the vehicle. The company dispatch number is also listed on all the vehicles.
Each car is individually numbered. All patrol cars are owned and maintained by Response. They are current models and are replaced every 36 months.
Patrol cars are equipped with a fully operational spot light and contain a fire extinguisher, First aid Kit, Road side emergency kit, flares, boosting cables and tire repair capabilities.