www.occsc.org - program immigrant en

By: Occsc  09-12-2011
Keywords: libraries, Permanent Resident Card

Client Services

This program provides information and practical assistance to help newly arrived immigrants settle quickly in Ottawa. If you need help in:

  • finding a place to live
  • registering your child for school
  • getting government health insurance
  • looking for a place to learning English
  • getting your driver抯 license
  • finding a job

You can drop in at our main office at 381 Kent St., Suite 4003, Ottawa. You will be seen by one of our settlement workers who will do an assessment of your needs and then help you meet those needs.

Anyone who has been accepted by Canada as a sponsored family member, a skilled worker, an investor or as a live-in-caregiver, is eligible for our settlement services free of charge. If you have been recognized by Canada抯 Immigration and Refugee Board as a Convention Refugee you are also eligible for our service free of charge.

In your first visit to our agency, it is important for you to bring your permanent resident card and those of your family members with you so that we can verify if you are eligible for our services.

If you want to inquire about any settlement issues, you can come to our office in person any time to see one of our settlement workers. Alternatively, you can call 613-235-4875 to make an appointment. Here is the contact information of our settlement workers:

  • Wei Han at ext. 134, (specializing in youth services)
  • Hong Zhang at ext. 132, (specializing in legal issues)
  • Ling Wang at ext. 136 (specializing in outreach services)
  • Lisa Hou at ext. 131, (settlement services)
  • May Chan at ext. 113, (settlement service)
  • Ying Shen at 114, (settlement service)

Child-minding Service

To make it easy for newcomers to use our settlement service, we have an on-site child-minding service available to eligible clients. You can leave your young children in our childcare centre during the time you are in our agency for one-on-one service or when you are attending our settlement workshops or information sessions. We have qualified childcare workers at the centre to look after your children.

Library Settlement Services

If you are a newcomer and have already found housing in Nepean, Barrhaven or Kanata, you do not have to come all the way to our office in downtown Ottawa to get served. This is because we have settlement workers who work out of three libraries in these three communities. These three libraries are:

  • Nepean Centrepointe Library at 101 Centrepointe Drive
  • Beaverbrook Library at 2500 Campeau Drive, Kanata
  • Ruth E. Dickinson Library at 100 Malvern Drive, Nepean

At the libraries, our settlement workers will not only help you with your settlement needs, they can also show you how to get a library card to borrow books or access other library resources. For details about our library settlement services, you can call Ms. Flora Wu at 613-899-3120.

Services for Other Clients

If you have been in Canada for more than a few years or in fact have become a Canadian citizen but your lack of language skills still prevents you from accessing needed community services on your own, you can call on our agency to help you.

  • If you are in a low-income bracket and you need help with personal, family, health related issues, social assistance or if you are in a crisis situation, you can contact our counselor, Ms. Maggie Wei at 613-235-4875 ext. 147.
  • If you need help with applying for unemployment insurance, social housing or if you are injured at the worksite, you can contact Ms. Wanling Ma at 613-235-4875 ext. 135 to help you. Or if you want to enroll in our agency’s Job Search Workshop Program, Ms. Ma can also help you to register.
    You can call either Ms. Wei or Ms. Ma if you want to apply for protection in Canada. Engaging Immigrants Seniors Project (EISP)
  • If you are a senior and you need help with finding an interpreter for a medical appointment in a clinic or hospital, you can call Ms. Ping Lin at 613-235-4875 ext.137. Ms. Lin also organizes recreational activities and educational workshops dedicated to seniors throughout the year. For details please consult our website or find the information in the Chinese language newspapers published for our community. Alternatively, you can also read about our activities on the community website: www.comefromchina.com.

The EISP project is a joint project between the Jewish Family Services of Ottawa and the Ottawa Chinese Community Service Centre.


Any personal information you provide to our workers will be kept strictly confidential. Without your consent, we will not share your personal information with any individuals or organizations. This is in compliance with Canada抯 privacy legislation.

If you have any complaints about our service or any constructive suggestions, please contact Mr. Rupert Yeung, Manager of Clients Service Department, at 613-235-4875 ext. 121.

Keywords: libraries, Permanent Resident Card

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