Remote IT Support | Virtual IT - helpdesk service

By: Miketango Group  09-12-2011
Keywords: Mid-size Businesses

Keeping employees productive can be a challenge for small- and mid-size businesses (SMBs) that may have limited or no onsite IT staff. When employees are hung up by problems with technology, they need reliable support to get them back to work.

How It Works

For a fixed monthly fee, The Tango Group acts as your company's helpdesk. The service is remote and therefore immediate - no waiting for a technician to arrive onsite. Using secure remote-access tools, our helpdesk engineers can temporarily "take over" a user's computer or access network resources as required to troubleshoot and resolve a problem.In addition, we can remotely monitor your users' desktops and your network systems.  This enables us to proactively address potential problems before they occur. For example, your users never have to stop working because their system crashes due to low memory or virus activity - we'll can detect and correct the risk in advance.

Our Service

The Tango Group takes a unique approach to helpdesk service. Rather than staffing the remote helpdesk with junior technicians, we get the job done quickly and efficiently with a combination of senior staff and proactive automated tools. The service includes:

  • Proactive remote system monitoring to prevent system outages due to detectable problems.
  • System performance reports.

Keywords: Mid-size Businesses

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