Keeping employees productive can be a challenge for small- and
mid-size businesses (SMBs) that may have limited or no onsite IT
staff. When employees are hung up by problems with technology, they
need reliable support to get them back to work.
How It Works
For a fixed monthly fee, The Tango Group acts as your company's
helpdesk. The service is remote and therefore immediate - no
waiting for a technician to arrive onsite. Using secure
remote-access tools, our helpdesk engineers can temporarily "take
over" a user's computer or access network resources as required to
troubleshoot and resolve a problem.In addition, we can remotely
monitor your users' desktops and your network systems. This
enables us to proactively address potential problems before they
occur. For example, your users never have to stop working because
their system crashes due to low memory or virus activity - we'll
can detect and correct the risk in advance.
The Tango Group takes a unique approach to helpdesk service.
Rather than staffing the remote helpdesk with junior technicians,
we get the job done quickly and efficiently with a combination of
senior staff and proactive automated tools. The service
- Proactive remote system monitoring to prevent system outages
due to detectable problems.
- System performance reports.