Managed IT Ottawa | Remote IT Support - managed it

By: Miketango Group  09-12-2011
Keywords: Mid-size Businesses

Largely due to technology, the pace of business today is faster and the landscape more competitive than ever. Companies have to do more with less, and having the right people in the right roles is critical to success. Small- and mid-size businesses (SMBs) are familiar with outsourcing specialized services such as legal and accounting - outsourcing enables them to remain focused on their core competencies. The Tango Group enables SMBs and not-for-profit organizations to outsource their IT functions. Our Managed IT service gives these clients all the benefits of a full-service IT department without the attendant overhead costs. The fact is, our Managed IT Service allows us to deliver a far more comprehensive solution because of our team based approach.

How It Works

Managed IT provides an organization with a "virtual" IT department. For a set monthly fee, the client has access to experts in a variety of areas, including helpdesk support for users, system administrators, application developers, IT project managers and IT strategy experts.Without having to staff the skills in-house, the client obtains the required IT knowledge and services on an as-needed basis. The Managed IT approach also provides benefits that small in-house IT organizations are generally unable to offer:

  • Experience gathered from working with numerous clients across a variety of industries.
  • Economies of scale when purchasing new technologies and services.
  • Proactive monitoring using the most advanced alerting and reporting systems available to identify and remediate issues before they become problems and lead to downtime.

Our Service

The Tango Group's Managed IT service provides SMBs and not-for-profit organizations with the four key roles required to fulfill an organization's current technology needs:

  • Administrators - keeping your infrastructure running smoothly, our network and system administrators maintain your environment's good health and optimal performance.
  • Engineers - to properly deploy new technologies and systems for your business, our network and systems engineers provide the knowledge and expertise to get the job done  right the first time
  • Virtual Chief Information Officer (VCIO) - to ensure that technology projects and investments are aligned with your business goals and will support your strategic objectives. We'll look at your business' technology needs and opportunities from the perspective of which strategies, solutions and products will best enable your business to achieve its goals.

Despite the wide range of service and expertise Managed IT service offers, the cost is typically less than the fully burdened salary cost of an in-house IT department. Our Managed IT service also eliminates many of the risks associated with how your IT is managed:

  • Our team-based approach eliminates the risks posed by sick days, holidays and staff turnover.
  • Your systems are fully documented and available to all our staff through our management portal so that we have the right information to resolve your issues quickly.
  • We provide detailed monthly reports that identify all the work that was performed on each system and by whom so you know exactly what we are doing for you.
  • We can provide extensive and detailed monthly reports on all aspects of your IT environment so that you know the state of your technology investment.
  • We sit down with you once a quarter to discuss what this means to you and your company in business terms.

Keywords: Mid-size Businesses

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