ITSS consulting services fall into five categories that address the entire lifecycle for Improving IT Service Management while, remaining flexible to client needs and aligned with industry trends.
ITSM Business Advisory: Establish executive ITSM / ITIL awareness and ongoing sponsorship. Assist in establishing an effective ITSM Program Office and Working Model. Deliver ITSM Roadmaps in line with client priorities, define and sell the Business Case and manage program performance to assure the timely achievement of business and IT outcomes.
ITIL Training: Accredited Training & Certification
- ITSM Executive Overview
- ITIL Foundation
- ITIL Practitioner
- ITIL IT Service Manager (Master’s)
- ITIL V3 Bridging
- ITSM / ITIL Implementation and Program Management
ITSM Best Practices: Establish / Improve ITSM / ITIL practices using proven methods in partnership with our clients. Assist in team building, mentoring and detailed development of practices, always in the context of each client’s environment and situation.
ITSM / Business Integration: Establish and Improve Business / IT synergy through the integration of their respective processes, people, information and systems. Continually improve IT Business Value by providing IT Service Intelligence and Business Value metrics, thereby creating the linkage necessary for Business / IT Alignment, improved IT investment decisions and support for Business Service Management.
ITSM / ESM Tools: Establish an ITSM Framework & Architecture to promote an IT-wide understanding of inter-related tools and to facilitate the coordination of tool procurement and integration. Develop tool requirements and rapid evaluation approaches that identify and validate best-fit solutions. Work with ITIL process development streams to converge on achievable goals. Install, configure, integrate, and customize tools for each IT environment