Patient Relations Software for Hospitals to Manage Patient Complaints, Incidents & Greivances

By: I-sight  09-12-2011

Tools to Manage Patient Complaints, Incidents and Greivances

i-Sight patient relations software can be configured, quickly and easily, to manage grievances, complaints and other feedback from patients and employees.

i-Sight is a user friendly, web based solution that makes it easy to create and search cases, manage tasks, communicate across the enterprise and distribute meaningful reports.

Organization & Collaboration Have Never Been Easier

Whether you’re managing a large patient relations team across multiple locations or you are the only person handling complaints, the i-Sight Patient Relations Software delivers the tools you need to easily and effectively manage your caseload.  i-Sight simplifies the challenge of documenting every phase of a complaint, creating  a clear trail of activity.  Because i-Sight is web based, you can easily collaborate with department heads and nurses through a centralized case file.

Centralized Case Information

Easily manage your entire caseload by centralizing case information and sharing it with other people in your organization.  All case-related information is conveniently and securely stored in a comprehensive electronic record. With i-Sight, everyone on your team has access to accurate and up-to-date information.

Manage Key Dates & Milestones

Case management means much more than case tracking.  i-Sight Patient Relations Software not only lets you track all case information, it also significantly improves your ability to manage large numbers of ongoing complaints.  A complete set of easy-to-use tools – including automated reminders, approval notices, inactivity notices and escalations – gives you the power to manage both your caseload and your staff.

Create Letter Templates

Within each case record you can easily create new letter templates, enabling rapid and consistent responses

Patient Relations Manager

  • Record patient complaint details
  • Create to-do lists and follow-up tasks
  • Easily monitor resolution times

Directors & Nurses

  • Simplify entry of new complaints
  • Easily view all their outstanding tasks
  • Alerts keep tasks from going overdue

Senior Management

  • Ensure compliance with state and national regulations
  • Enterprise reporting of trends