Service & Support - Support Services

By: Dipix  09-12-2011
Keywords: Inspection Systems

Every environment, just like every person is at least slightly (and often) substantially different from most others. For this reason, Montrose offers a wide variety of support programs each of which may be further tailored to ensure you receive the service you require whenever it is needed. Our  commitment to our customers is that we will go the extra mile, every time.

Vision systems are complicated pieces of equipment that, if expected to operate at optimum levels, require specialized knowledge and constant monitoring. Often, small adjustments and changes are all that is required to ensure accuracy and trouble free operation on a daily basis. The challenge most owners of this type of equipment face is that their staff do not have the necessary skills to ensure 'trouble free operation' and rarely (if ever) have the time to learn those skills as in all cases, they have other equally important tasks that must be carried out every day.

Our inspection systems comprise  state-of-the-art hardware and ever evolving software. As with any technologically advanced production equipment, constant care and monitoring are required to ensure reliable operation.

Examples of available support options are:

Pay-as-you-go - Call in, explain the issue, we'll fix it, then invoice for the time used

Pre-paid contract: - Available in 'blocks' of time. Please contact us for more details.

Pre-paid corporate contract: Covers multiple systems nationally or internationally

Managed Service:

Provides complete assurance that your system is running optimally. It removes the day to day challenges of keeping everything up to date.  We will monitor your systems performance, make any changes or adjustments as they are needed and perform onsite repairs as they are required and if possible, before you even know that anything was happening. Everything from the day to day operation of the system to report analysis and troubleshooting is covered to provide a seamless integration of the vision system into your production environment.

Extended Warranty Contract: Takes the cost risk of system or component failure away and is tied to a Managed Service agreement. The Extended Warranty Contract does carry some conditions and is available for systems that are over 1 year old.


Keywords: Inspection Systems

Other products and services from Dipix


Service & Support - Training

We offer a variety of training courses that take users and operators from the most basic to the most advanced levels.


Automatic Lane Balancing

The AutoLaner is a series of PLC-controlled lanes that divides a random stream of buns equally into multiple lanes. It is normally installed immediately before the slicer/indexer, and simply replaces a section of existing conveyor. Monitored and regulated flow into packaging equipment. Handles 4" buns up to a rate of 1000 buns/minute.


Service & Support

Our highly-skilled team of service and support engineers have extensive troubleshooting skills in bakery and plant installations. We also offer several comprehensive training programs that can be held at our corporate offices in Ottawa or at your site.


Inspection Systems

All Montrose inspection systems are turn-key and can be easily inserted into production lines in order to continuously measure critical size, shape and color measurements of fast moving objects. The ALL NEW line of MT-XX systems takes 'ease of installation' and 'cost effectiveness' to an entirely new level. Over 200 automatic inspections systems are installed world wide in just about every type of baking facility.


System Options

Montrose is committed to providing our customers with the best solutions available and can customize any of our wide range of systems to address specific needs. Bottom color information from the BCIS can be used to reject individual objects in the same manner as all other measurements. Where plant-floor conditions required a NEMA4X rating, Montrose can provide system enclosures that meet this washdown rating.