ManageEngine AssetExplorer ITAM Service Pack

By: Asset Software International  09-12-2011

We recommend customers to move to the latest version.

Note: We strongly recommend you to take backups before migrating. This helps you prevent accidental loss of data.

Customers who are using 5000 - 5005, 5100 - 5102 version can directly move to 5103.
Customers who are using 5103 alone can upgrade to 5500

Customers who are using 5500 , 5501, 5502, 5503 can upgrade to 5504


Migrate from Build 5500, 5501, 5502, 5503 to Build 5504

Migrate from 5504 to
Build 5600

Migrate from Build 5600, 5601, 5602 .. 5604 to Build 5605

Customers using build 5500, 5501, 5502, 5503 can install this Upgrade pack to migrate to Build 5504. Customers using build 5504 can install this Upgrade pack to migrate to Build 5600. Customers using build 5600, 5601, 5602 .. 5604 can install this Upgrade pack to migrate to Build 5605.
  1. Shut down AssetExplorer. (If AssetExplorer is running as a service, stop the service from Control Panel > Services window)
  2. Take a backup of <assetexplorer-home>/mysql/data folder.
  3. Run the script 'UpdateManager.bat (UpdateManager.sh for Linux) in the <assetexplorer-home>/bin folder. This opens the Update Manager tool.
  4. Follow the on-screen instructions to apply the Service/Upgrade Pack.
  5. Once the upgrade is complete, start AssetExplorer Server.
  1. You should see the Build number mentioned on the top right of the page.
  2. Check the following image guide to locate the build number.

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Download IT Asset Management Software, ITAM

During the first 30 days of installation, all the features are available and you can monitor 250 IT Assets. If you have not applied the license, the installation will automatically change to Free Edition. Once you apply the license, you can monitor as many IT Assets as the license permits.