Insurance, Collections, Call Center, Subrogation, Arbitration, Outsourcing, Afni

By: Afni  09-12-2011
Keywords: Insurance, insurance services

Insurance ServicesIn today's ultra-competitive world, insurance companies are being constantly pressed to do more with less. If you are faced with a rapidly growing claims and case workload, it may be time to consider outsourcing. But not just any vendor can handle the complexities of the insurance business. You need a partner who understands your industry and your challenges.

At Afni you'll find over 100 insurance-based collections experts with more than 15 years of applicable experience. We combine that insurance experience with a collections mentality and skills to pursue your claims opportunities to the fullest extent possible.

Afni's Insurance Services assures you of a business relationship with one primary goal in mind—to increase your recoveries by assertively and proactively pursuing your claims.

Afni specializes in the following insurance fields:

Here's how we take your insurance collections to a higher level:

Experienced Staffing
Our team of specialists, situated in multiple facilities across the United States, enables Afni to mobilize quickly. Leveraging our industry and staff expertise in subrogation and collections we are able to create a production-focused business unit that can more effectively and efficiently manage accounts through the subrogation process.

Treatment Strategies
Afni uses a rigorous, process-driven approach to drive maximum returns from subrogation opportunities. By combining systematic segmentation methodology with proven treatment strategies tailored to individual claims, we achieve higher payment levels than either internal or other outsourced methods.

Results-Oriented Call Execution
The negotiation with the tortfeasor is the "moment of truth". Afni demonstrates our superior ability to capitalize on every "moment of truth" by utilizing a unique call handling approach focused on setting the tone of Urgency, maintaining Control of the conversation, and being Persistent while maintaining the utmost professionalism.

Subrogation Collection System
Afni uses proprietary, collection-based software to drive subrogation, aligning people and processes to achieve maximum results. This flexible system supports multiple treatment strategies, prioritizes specialists’ workloads, automates data collection, pushes reminders of key statute dates, and integrates seamlessly with client systems.

Performance Reporting
Afni uses balanced performance scorecards to evaluate quality, productivity and revenue metrics – providing Afni with a comprehensive picture of how effectively we are performing on your behalf.

Flexible Capacity
Afni can meet your subrogation objectives in any situation including business restructuring or relocation, business interruption, or periodic spikes in claims volume. We offer flexible capacity and flexible data exchange for quick ramp-up and easy transfer of responsibilities.

Proven Innovation - Driving Effectiveness and Efficiency
Afni offers a large IT organization and uses the "Agile" programming methodology to get your recovery program off to a quick, trouble-free start and keeps it running that way. Our project managers are skilled at interfacing Afni technology with virtually any claim system to maximize subrogation recovery opportunities.

Consultative Approach Based on Experience
Afni has provided subrogation services to the insurance industry since 1999. Our managers come from leading insurance companies and average more than 18 years in the field. Their personal expertise and knowledge of best practices guide both our performance efforts and sponsorship of industry educational programs and activities allowing Afni to bring the best-in-class service in recovering subrogation opportunities for you.

Keywords: Insurance, insurance services

Other products and services from Afni


Contact Center Solutions & Receivables Management Services

Brand integrityWe service our own debt—so you'll always know who is handling your accounts and can be confident that your customers will experience professional collection interactions that maintain your brand integrity. Federal complianceWe comply with all federally mandated rules governing collections—including the Fair Debt Collection Practices Act, the federal law that limits debt collection activities to prevent abusive practice.


Afni Receivables Management Services

Segmentation and targeted treatmentWe use sophisticated scoring techniques, empirical data, industry technology and external information resources to identify and prioritize the accounts that will yield the highest collections. Quality staffingWe use hiring and recruiting tools that help evaluate, manage and retain successful collectors—who are then chosen specifically to support your portfolio segmentation and treatment strategies.