Hosted Dynamics CRM

By: Stratnet Igi  09-12-2011

Features
Microsoft Dynamics CRM is a fully integrated customer relationship management (CRM) system. Dynamics CRM gives users the capability to easily create and maintain a clear view of clients from first contact through purchase and post-sales life cycle.

Marketing features

Segmentation of customer lists into distinct targeted groups and then market to one or more of the identified groups using a workflow-driven model. With Microsoft Dynamics CRM, your marketing professionals can leverage tools for:

  • Customer segmentation
  • Campaign planning and execution
  • Data extraction and cleansing
  • Analytics and reporting
  • Marketing/sales collaboration tools
  • Information sharing portals

Sales features

Access a complete view of customer data online or offline, and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster. Microsoft Dynamics CRM provides:

  • Lead and opportunity management
  • Account and contact management
  • Territory and sales quota management
  • Forecasting and sales analytics
  • Mobile device access
  • Quick access to products, pricing, and quotes

Customer service features

Respond faster to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability. Microsoft Dynamics CRM provides functionality for:

  • Account and contact management
  • Case and interaction management
  • Incident routing and queuing
  • Product and contract management
  • Knowledge-based management
  • Service scheduling
  • Workflow across teams and groups
  • Service reporting and analytics


Other products and services from Stratnet Igi

09-12-2011

Hosted BlackBerry

Hosted Blackberry Enterprise Server Stratnet IGI™ offers a software platform that connects your blackberry mobile device to messaging and collaboration software such as Microsoft Exchange on enterprise networks. Stratnet IGI™ is introducing the Blackberry® Enterprise Server Express offering from RIM®, bringing affordable mobility to Blackberry users.


09-12-2011

Hosted ITSM Coach

ITSM Coach is a hosted service providing an inexpensive step by step guidance from several of the world’s leading IT consultants as to how you can set up, run, measure performance and continually improve your service desk. ITSM Coach has a survey engine that is pre-populated with all of the questions necessary to effectively survey your organization's end-users while providing expert advice on how to conduct customer surveys.


09-12-2011

Hosted Live Meeting

Strantet IGIès LiveMeeting provides unique interactive tools, integrates with your existing systems and productivity applications, and incorporates a familiar and easy-to-use interface that improves remote collaboration and enables effective meetings for companies of all sizes.


09-12-2011

Hosted eCision

The organization that reacts quickly to the best opportunities and recovers just as fast from poor choices will lower costs and reap the rewards, be they higher profits, increased market share, more sales, or bigger bonuses. At the core of this workflow is eCision's customized mathematical model that allows you to assess opportunities quantifiably and consistently against your organization's strategies and capabilities.


09-12-2011

Hosted Exchange

Outlook Web Access or Outlook Web App for Webmail: Microsoft OWA included free with hosted exchange accounts allows users on the road to access their e-mail through a standard web browser with features similar to Microsoft Outlook 2007. Free ActiveSync synchronization of e-mails is included with every MS Exchange hosting account, to a variety of mobile devices including iPhone, PocketPC, Palm Treo, and Windows Mobile phones.


09-12-2011

Hosted Sharepoint

You also get added advantages like sharing and management of personal information with wireless e-mail access via all the latest devices right from iPhone, Blackberry mobile handsets down to the PDA phones and Windows Mobile powered business devices.