Customer efficiency is the cornerstone of internet effectiveness for consumers. Many companies spend millions of dollars trying to perfect the user’s online experience to ensure users receive a high level of online satisfaction. Other companies depend on the features and functionalities of their online offerings to maximize customer efficiency.
- CER rating established for each company surveyed on a monthly basis;
- Average standards are established within each grouping of companies to aid in the determination of the CER;
- Online Access to Individual Records (via scorView™).
CER Year-In-Review Report
- Company Category Results and Ranking;
- Company Sub-Category Results and Ranking;
- Top Performing Company by Category and Sub-Category;
- Analysis of Company Strengths;
- Analysis of Company Opportunities;
- Insight Into Industry Best Practice Information.
- Improve Non-Customer Service Offering Through Competitive Benchmarking;
Who Needs To Know:
- Call centre management;
- Marketing – how are prospective clients being handled?;
- Business leaders – Likely the same experience internally with real clients;