Support Posts on the Newswire

By: Rockstar Toronto  09-12-2011

We are aware that there are still some of you out there experiencing issues with Red Dead Redemption, including multiplayer connectivity and getting the Mo Van Barr bounty.   We are currently testing a Red Dead Redemption title update for Xbox 360 and PlayStation 3 that aims to fix these and other items.  Due to the unpredictable nature of the testing and console manufacturer submission process, we cannot pin down a very specific date and time, but we do expect this to be released for download for both systems by the end of next week.  We can assure you we are working with our partners at Microsoft and Sony to make this title update available literally as soon as possible.

Once again, we thank everyone for their continued patience and understanding.  As a token of our appreciation for your patience and in gratitude to all the Red Dead fans out there, we are also planning on releasing the Expert Hunter and Savvy Merchant outfits and related challenges later this summer for free.  Please stay tuned for more details on that - as well as on the Outlaws to the End Co-Op Missions DLC Pack coming for free later this month.

Additionally, our support team continues to be available to address individual game issues on a case-by-case basis, and can be contacted through any of the following channels:

Rockstar Support Site:
Rockstar Support Twitter:
Multiplayer Connection Issues

While the title update will include a fix for multiplayer connection issues, some of the problems people are experiencing when connecting to multiplayer can be fixed by ensuring your online settings are configured for optimal online compatibility.

PlayStation 3

PlayStation 3 players that are using a router should be on a NAT 2 connection type.  For assistance with NAT settings, please contact PlayStation support at


Xbox 360

If you are having issues connecting to a friend’s Multiplayer game on Xbox LIVE, please refer to the Xbox support article at

for assistance.

For players experiencing frequent or random freezes on either console, we urge you to contact your console manufacturer's support site for assistance:

PlayStation 3 Support:

Xbox 360 Support:

Other products and services from Rockstar Toronto


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Games Posts on the Newswire

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Games Posts on the Newswire - games

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