Information Systems Profiles - HAPPEN

By: Happen  09-12-2011

Business Services Manager (Outsourced Technology Services Contract Management)
Canadian Tire Corporation

Data Quality Manager
Canadian Tire Corporation

Project Analyst
Canadian Tire Corporation

- Established, implemented and managed governance frameworks and processes for outsourcing contracts resulting in a flexible relationship with the vendors under which the vendors provided high quality services and were extremely responsive to client requests.
- Negotiated a price reduction for a major outsourcing contract achieving costs savings of 18%.

Outsourcing Strategy and Scoping, CORE, 2010

ITIL (Information Technology Infrastructure Library) Certified, 2000

Bachelor of Science, (Minor in Mathematical Science) University of Guelph, 1979


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