Customer Chat and Email Response Management to Keep Your Customers Closer

By: Bamboocricket  09-12-2011
Keywords: Customer Service

  • Communicate with customers in their preferred channel
  • Improve customer satisfaction
  • Increase revenues
  • Reduce customer service costs
  • Make your customer service representatives more productive

Bamboo Cricket provides live support from 8:00 AM to 8:00 PM EST.


You can improve the online experience using live interaction with customer service representatives. Plus, you will reduce inbound call center costs with this valuable e-service component.

Features for CSRs

  • Operator status controls allow agents to set their status to available or unavailable
  • Real-time spell checker ensures a professional experience for your customers
  • Typing indicator allows agents to see when a visitor is typing in the chat window
  • Agents can transfer a chat to another representative for additional help
  • Agents can export the chat transcript and send to customer
  • Templates and pre-made messages speed communications and provide for a branded experience
  • Co-browse empowers your representative to proactively work with the customer on your site as they view pages together
  • Private messaging allows agent-to-agent chat

Features for Customer Service Management

  • Customer chat history logged and tracked by visit so your agents can immediately refer to past communications
  • Ticket management allows you to search by type and customer
  • Missed call logs provide details on requests that were not handled
  • Knowledgebase can be updated to allow your agents to handle common requests quickly
  • Customized user permissions can be set to control access
  • Reporting features allow you to evaluate representatives’ performance,identify trends and view daily, weekly and monthly activity
  • Reply with new contact information
  • Reply with an unsubscribe request
  • Reply with a question
  • Or, include important information in their auto-responder messages


Increased Customer Satisfaction

  • Immediate handling of customer service, unsubscribe requests and change of address
  • CAN-SPAM compliance

Enhanced Client Retention & Acquisition

  • Improved list management to increase retention and decrease attrition
  • Enhanced SPAM handling & management
  • Savings in processing and operational expenses
  • Improved accuracy and audit trail
  • Effective scale up and down program as business dictates

Bamboo Cricket provides live support from 8:00 AM to 8:00 PM EST.

Keywords: Customer Service

Contact Bamboocricket

Email - none provided

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