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By: The Trainers  09-12-2011
Keywords: Crm, Service And Support, Create Value

The Trainers - Goldmine Enterprise, Premium, Corporate, Heat, Companion Link, Mastermine, Details Plus, Anvil, Quotwerks, wMobile, Stonefield Query, iGoldmine, Goldmine Mobile

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GoldMine® Enterprise Edition

GoldMine Enterprise is designed for the business that wants its CRM to add value, not just automate sales calls. Businesses look for CRM to create value through increased agility, higher success ratios, and integration of data from disparate points in the organization.


GoldMine®Premium Edition

GoldMine Premium Edition enables you to effectively manage every facet of your business relationships. Opportunities to win and retain customers occur at every phase of the customer relationship lifecycle. GoldMine Premium enables you to turn more of these opportunities into additional bottom-line value, often by leveraging data you already collect. Created for entire medium-sized enterprises or distributed enterprises, GoldMine Premium delivers software the way you want it. GoldMine Premium adds an advanced service and support module and a newly developed, intuitive interface to the robust CRM functionality of GoldMine Corporate Edition.


GoldMine®Corporate Edition

GoldMine Corporate Edition enables you to effectively manage every facet of your business relationships. Opportunities to win and retain customers occur at every phase of the customer relationship lifecycle. GoldMine Corporate enables you to turn more of these opportunities into additional bottom-line value, often by leveraging data you already collect. Created for entire small to medium-sized enterprises or distributed enterprises, GoldMine Corporate delivers software the way you want it.


HEAT®Plus Knowledge

With HEAT® Plus Knowledge, Service Agents can publish and retrieve intellectual capital across the entire organization. Most of an organization’s knowledge resides in the minds of its employees. To remain responsive and increase productivity, service organizations need to capture and maintain documented subject matter expertise.


HEAT®Plus Mobile

With HEAT® Plus Mobile, the Service Team can come to the customer. Technicians can be in the field, in the middle of a service call, yet still receive new service tickets and up-to-the-second alerts, just as though they were sitting at their desks. The HEAT® Plus Mobile interface for the BlackBerry provides access to the HEAT console, tracking tools, customer data, assignments, data-logging functionality and more.


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Keywords: Create Value, Crm, Goldmine, Integration Of Data, Service And Support,

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