Reliable, proactive, US-centric enterprise IT support services

By: Solugenix  09-12-2011

Solugenix has delivered IT support services to both small and large enterprises, shaping the world of IT support as it stands today. If you've ever eaten at McDonald's, banked with any of the large financial institutions, or owned mutual funds, you know some of the clients who have benefited from using our support services.

WHAT WE OFFER

BENEFITS & CAPABILITIES

High Quality

We deliver high quality support services with multi-location options, multi-channel contact options, remote, onsite and dispatch workforce options - you choose the right fit for your business at a price that’s right for you.

Proactive & Strategic

Our support services are designed to be proactive and strategic, to prevent IT issues from occurring and prevent downtime for your business, all with the goal of reducing the cost and improving the quality of your IT support.

Reliable & Responsive

Our IT helpdesk service centers are available 24x7x365. You can choose to outsource your helpdesk support needs completely or simply augment your existing support staff. With our global reach, you can choose from onshore, offshore and nearshore models. We specialize in US-centric support models that offer a low cost alternative to offshoring. You decide what’s best for your needs.

Service Level Metrics

We will work with you to design a specific Service Level Agreement (SLA) to meet your particular support requirements. Using a center of excellence model, we will meet or exceed your SLAs, measured against monthly performance metrics of our services to you.


Other products and services from Solugenix

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Secure outsourcing services that gets your organization to the next level of maturity and operational efficiencies

Our outsourcing services are intended to diminish the increasing pressures for cost reduction, efficiency and flexibility that you imminently face without the worries of intellectual property protection or quality control over people and processes. Managing to your project deliverables and customer service level expectations at the budget level you have allocated.


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Highest standard software testing and quality assurance services

Regardless of whether you already have an established QA department, you are planning to hire your first QA engineer or do not think you need a Quality Assurance team, Solugenix will help you to define your needs, recommend appropriate solutions and implement them to ensure you produce the highest quality software in the most economical fashion.


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Enterprise application development and integration services

We use a custom application development methodology called PRISM, encompassing all phases of the software development life cycle, from gathering requirements to system design, development and quality assurance through implementation and post-implementation support.


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Reliable, proactive, US-centric enterprise IT infrastructure support

There’s a way to reduce costs, employ high quality senior technical resources to maintain your critical business systems, ensure high system availability, and guarantee data security to keep your business operational. You have access to our state-of-the-art monitoring tools and process methodologies which align with best practices in the industry, backed by our consistently maintained technology certifications in various platforms.