Reliable, proactive, US-centric enterprise IT infrastructure support

By: Solugenix  09-12-2011

There’s a way to reduce costs, employ high quality senior technical resources to maintain your critical business systems, ensure high system availability, and guarantee data security to keep your business operational.


  • With our expertise in IT infrastructure support, you can rest easy knowing we:

  • Proactively monitor your systems, server and network performance and utilization
  • Ensure your data back-ups are reliable
  • Secure your data and network
  • Reduce your risk of major IT outages
  • Lower your support costs
  • Reduce your management headaches
  • You have access to our state-of-the-art monitoring tools and process methodologies which align with best practices in the industry, backed by our consistently maintained technology certifications in various platforms. We specialize in capacity planning and business continuity strategies for your IT environment as it grows with your business needs.


Systems Server / Network Monitoring and Support

  • Data center support services, network operations center (NOC)
  • Event log monitoring, health check
  • Resource monitoring
  • Service availability monitoring
  • Implementation and maintenance of the network infrastructure (i.e., cabling- racking/LAN/WAN/WLAN/VoIP/VPN/network security).

Server Security Management

  • Security administration
  • File-sharing permission administration
  • User account and password policy administration

Data Protection Maintenance and Support

  • Backup server setup, configuration, and troubleshooting, data backup verification, data recovery services
  • Server set up and connection onto network
  • Patch management
  • Server service availability/troubleshooting
  • Virtualization

Network Issue Resolution, Maintenance, and Support

  • Basic network connectivity troubleshooting
  • Wireless network configuration, alerting, firewall management

Disaster Recovery Services

  • Disaster recovery review (DR exercise - retrieve/restore)
  • Training and consultation services
  • Data center optimization & consolidation
  • Design and product recommendations, evaluations, configurations
  • Capacity planning of equipment and network

Server Application Installation, Removal, and Support

  • Microsoft Dynamics AX, SharePoint, CRM
  • Non-Microsoft applications

Web Development , Hosting and Support

  • Web Hosting
  • Website design and development
  • Microsoft Exchange/Outlook implementation and hosting

Remote Connectivity Maintenance and Support

  • PDA server setup, Blackberry server setup, PC anywhere server, VPN server

Remote Network and Data Center Operations

  • Facility and server/network infrastructure for a complete data center operations solution

Complex Network Issue Resolution, Network Optimization

  • Complex network connectivity troubleshooting
  • Network optimization and management - performance and bandwidth analysis

Other products and services from Solugenix


Secure outsourcing services that gets your organization to the next level of maturity and operational efficiencies

Our outsourcing services are intended to diminish the increasing pressures for cost reduction, efficiency and flexibility that you imminently face without the worries of intellectual property protection or quality control over people and processes. Managing to your project deliverables and customer service level expectations at the budget level you have allocated.


Highest standard software testing and quality assurance services

Regardless of whether you already have an established QA department, you are planning to hire your first QA engineer or do not think you need a Quality Assurance team, Solugenix will help you to define your needs, recommend appropriate solutions and implement them to ensure you produce the highest quality software in the most economical fashion.


Enterprise application development and integration services

We use a custom application development methodology called PRISM, encompassing all phases of the software development life cycle, from gathering requirements to system design, development and quality assurance through implementation and post-implementation support.


Reliable, proactive, US-centric enterprise IT support services

We deliver high quality support services with multi-location options, multi-channel contact options, remote, onsite and dispatch workforce options - you choose the right fit for your business at a price that’s right for you. If you've ever eaten at McDonald's, banked with any of the large financial institutions, or owned mutual funds, you know some of the clients who have benefited from using our support services.