By: Sgx Business Support Solutions  09-12-2011
Keywords: network support, server support


PC Workstation Support
Server Support Network Support
General Services
  • 24X7 service desk availability
  • Remote and on-site tech support services
  • Corporate (companywide) communications, including:
  • Outage notifications
  • High impact incidents
  • Incident management
  • Issue triage and escalation
Basic PC application troubleshooting and "how-to" assistance
  • Office applications, Microsoft Office basic suite
  • Non-Microsoft applications
  • Basic Microsoft SharePoint support
  • Basic business client application support (custom)
  • Basic PC system support - Microsoft, Unix, Linux operating systems
Basic PC Hardware troubleshooting
  • Hardware diagnostics, memory management and defragmentation
  • PC backup troubleshooting
Security Management
  • Network login password resets
  • Active Directory
  • Application login management
  • New employee setup
Network/Connectivity Troubleshooting
  • VPN, Blackberry, Citrix, internet, file and print, FAX, Terminal Services, PC Anywhere, PDA
Mobile Support
  • Provide assistance for users who are located off-site or are home-based
PC / Laptop Support / Break-Fix Support
  • PC Hardware break/fix
  • Memory upgrade installation
  • Disk crash resolution
Printer Support
  • Setup print server
  • Printer troubleshooting
PC Backup Services
  • Backup client troubleshooting
  • Data backup client installation and support
  • Data backup verification
  • Backup systems service and management
Software Patch Management
  • Anti-virus software maintenance
  • OS-level patch management
  • PC procurement
  • Spyware and adware
PC/Laptop Optimization and Performance Management
  • One time PC tune-up
  • PC evaluation and recommendations
Disaster Recovery Services
  • Disaster recovery review
  • DR exercise - retrieve/restore
Complex Diagnostics
  • PC diagnosis and hardware repairs
Dispatch/Desk-side Services
  • On-site support as needed
Upgrades and software installations
  • Operating systems upgrades
  • Database client upgrades
  • Exchange client upgrades
  • PC backup client installation, etc.
Server Monitoring and Support Event Log Monitoring
  • Health check
  • Resource monitoring
  • Service availability monitoring
Server Application Installation, Removal and Support
  • Microsoft SharePoint
  • Microsoft CRM
  • Non-Microsoft business applications
  • Basic client business application support (custom)
Server Security Management
  • Security administration
  • File-sharing permission administration
  • Password policy administration
  • User account administration
Data Protection Maintenance and Support
  • Backup server setup, configuration, and troubleshooting
  • Data backup verification
  • Data recovery services
Server Procurement and Troubleshooting
  • Microsoft server setup and connection to network
  • Patch management
  • Server service availability / troubleshooting
  • Virtualization
Network Router Installation and Support
  • Network router procurement, installation and support
  • Network issue resolution, maintenance and support
  • Network issue resolution, network optimization
  • Network connectivity, setup and installation, maintenance and support
Network Issue Resolution, Maintenance, and Support
  • Basic network connectivity troubleshooting
  • Wireless network configuration
  • Alerting
  • Firewall management
Complex Network Issue Resolution, Network Optimization
  • Complex network connectivity troubleshooting
  • Network optimization and management
  • Performance and bandwidth analysis
Specialized Connectivity Setup and Installation, Maintenance, and Support
  • PDA server setup
  • Blackberry server setup
  • PC Anywhere server
  • VPN server

Keywords: network support, server support

Contact Sgx Business Support Solutions


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