SM-Plus) Service Management Plus | RSVP Business Systems Inc

By: RSVP  09-12-2011
Keywords: service management

Service Management Plus (SM-Plus) is an enterprise software solution for small to medium size companies that sell, distribute, assemble, repair, install and/or service commercial, industrial or technical equipment.

SM-Plus from Single Source is an industry leading service management solution, providing complete integration between an organizations core business functions and profitable service operations.

SM-Plus creates new service revenue opportunities, provides efficiency tools and enables maximum performance; exactly what forward-thinking, progressive companies need in order to stay focused on their goals.

Existing Customers Tell Us They Use SM-Plus for 3 Reasons:

1) it helps them improve operational efficiencies


it acts as a delivery mechanism for their products and services and


it helps to create value and stakeholder wealth for their organizations.

SM-Plus Helps You:

  • Deliver Total Service - Contact Center, Field, Depot, Contracts & more
  • Speed Response Time
  • Increase Customer Satisfaction
  • Grow Sales
  • Lower Operational & Warranty Costs
  • Boost Profits To Support Growth
  • Speed Cash Flow Cycles
  • Reliably Execute To Unique Best Practices
  • Optimize Resource Utilization & Equipment Up-time
  • Broaden Geographical Reach
  • Manage Intelligently With Unprecedented Performance Visibility

Proven Success in Several Industries

SM-Plus functions effectively for manufacturers, distributors and independent service organizations working in many high-value, asset-intensive industries, including:

  • Aerospace systems & components
  • Boats, yachts and marine
  • Capital & industrial equipment
  • Fire & security systems
  • High-tech electronics
  • HVAC & mechanical
  • I.T. equipment & networking
  • Laboratory & diagnostic devices
  • Medical capital equipment
  • Specialty vehicles (motor homes, fire trucks, ambulances, etc.)
  • Telecommunications equipment
  • Utilities

Flexible Deployment Methods:

SM-Plus Enterprise™

A complete and fully integrated business and service management software system.

SM-Plus Mobile™

Using Microsoft Mobile based PDA’s, field technicians can stay connected and productive using the optional SM-Plus Mobile application in conjunction with the SM-Plus system.

Service In A Box™

Virtual deployments of SM-Plus connect to minimize IT costs by providing a simplified installation and minimal ongoing maintenance requirements - drastically reducing the Total Cost of Ownership.

SM-Plus Connect™

Integrates to existing or legacy ERP systems for a complete business solution ideally suited for the needs of the service organization or service department within a larger organization.

SM-Plus Web™

A web portal solution offering that enables remote employees and/or partners to access real-time data.

Keywords: service management

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RSVP Enterprise Services | RSVP Business Systems Inc

For over 20 years RSVP has helped companies leverage their existing ERP systems by being able to provide them with quick turnaround from request to final delivery. RSVP’s professional services team provides extensive options designed to help your organization maximize the return on your ERP investment. RSVP offers three options that allow you to work at the pace and with the resources required for your unique organization to be successful.