CEBenchmarks is a syndicated customer experience benchmarking study that helps your company better understand how it compares to the competition. It tracks customer experience activity across more than 30 industry categories. Now, you can see more clearly how your company is doing vs. your competitors on relevant key metrics for your business.
CEBenchmarks collects data on a continuous basis and delivers quarterly information. We can integrate these data with your existing customer experience program to discover which elements of your customer experience need improvement, where you show up well and which attributes can influence sales growth and profitability. You can also review best-in-class comparisons to leading brands in other industries.