Service Offerings | ServiceWorld KYOCERA MITA

By: Kyocera Mita Europe  09-12-2011
Keywords: Technical Support, Technical Support Engineer, Support Engineer,

MANUFACTURERS WARRANTY

Kyocera or it´s representative provides minimum a one year warranty, depend on the country, and operates a Return to Base (RTB) policy. On a fault diagnosis, the printer will be repaired quickly and reliably by an authorized KYOCERA service partner or at a KYOCERA Repair Center.

ON-SITE WARRANTY

For some large A3 printers we offer an on-site warranty. Of course we can also offer this service for all your other devices. In case of an on-site service, a KYOCERA technical support engineer will come to your office and carry out any repairs on site. In most locations this can be done by the next business day. And like our RTB service, these repairs are covered by a 6-month repair guarantee

LONG-LIFE COMPONENTS WARRANTY

Our long-life components (which can include the drum, developer or process unit) in all our printers are mostly covered by a extended special warranty.

For the detailed country specific warranty conditions and offerings for your Kyocera product pls. refer to the local Kyocera homepage or ask our local hotline info service.
CUSTOMER TRAINING

Where necessary, KYOCERA provides user training when we install our devices. In some cases we may also offer in-depth training to your experts so that most service requirements can be taken care of in your own company. If you have a preferred service supplier, we will even supplement their knowledge by providing the training they need to support KYOCERA devices.

Keywords: a3 printers, Support Engineer, Technical Support, Technical Support Engineer,

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