GHI Technologies’ Helpdesk
hours are from 8:00 a.m. to 8:00 p.m. EST Monday to Friday. GHI provides users with immediate access to technical assistance for any solution related problem that may arise using direct access phone numbers answered by real people, not machines. Languages supported include English, French,
GHI Technologies performs a review of calls, call backs, and conducts customer surveys to ensure that the highest levels of support are maintained. The following are the responsibilities of the GHI Technical Support Specialists.
- Inbound Call Centre (1st, 2nd, and 3rd level support)
- Outbound “Proactive” Call Centre
- Call Reporting