Esprida LiveControl

By: Esprida Corporation   09-12-2011
Keywords: Diagnostic Tools, Device Management

Selecting the right endpoint management solution is a business decision with far reaching implications for overall business profitability and success. The Esprida LiveControl platform provides capabilities that allow businesses to redefine workflow streamline operations and improve business performance. Our solution scales with business growth, provides secure connectivity and analytics to transform business strategies. Esprida LiveControl is a ready-to-deploy solution with open architecture and extensive integration that leverages standard technologies and forward thinking designs to ensure true enterprise class performance.

Esprida LiveControl™ is scalable, secured endpoint device management platform that for real-time monitoring, support, software updates and analysis. Virtually any endpoint device (computer, tablet, mobile device, POS, and embedded computer) can be connected to central platform. This cloud-based service helps companies:

  • Decrease Service Costs
  • Implement proactive support models
  • Automate processes
  • And analyze business activity

Decrease Service Costs

Esprida LiveControl includes remote monitoring and remote diagnostic tools that constantly inform service engineers about the physical status of self-service equipment and enables them to remotely diagnose and resolve problems that occur in the field without dispatching a service staff.

Gain Visibility over Your Devices

With Esprida LiveControl, you can gain near real time insight into your devices from both a technical and business perspective. Your support team will greatly value knowing the hardware, software and geographic aspects of a device when they are solving problems. They are no longer wasting time (and money) doing initial diagnostics to gather device data. This information has already been gathered by Esprida LiveControl and is available for their use.

Remotely Control Your Machines

Enable support experts to remotely control the endpoint device and provide training, problem resolution, and problem diagnostic tasks. Display the remote computer screen on your screen in real time, and use your own keyboard and mouse to troubleshoot, diagnose, and fix problems without opening special ports or administer firewalls.

Update Software Remotely

Esprida LiveControl is used to remotely install, activate and track software updates, operating system patches and advertising packages to your endpoint device. Content distributions have scheduling, and time-window features to control bandwidth utilization on shared networks. Once distributed, content can be scheduled to run custom installation, un-installation, activation, and deactivation scripts.

Manage Large Networks

Esprida LiveControl is a single solution which can grow with your deployment and also manage many types of equipment with a single tool. Service calls that used to involve one-on-one support with store staff can now be automated across all your devices in a one-to-many fashion.

Avoid Operations and Hosting Costs

Esprida LiveControl follows a Software-as-a-Service license model. It is designed to help you monitor, manage and control your equipment without being concerned about bandwidth, physical servers or IT support.

Keywords: Device Management, Diagnostic Tools

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