By installing a small program, Esprida Agent, on each device being managed, the Agent acts as the link between your
device and your back office systems. It runs in the background collecting data, detecting status
changes, and downloading updates from Esprida Server.
All communications are originated by the Agent, (outbound only), and all data is encrypted and sent over a HTTPS
connection. Once data is uploaded to Esprida Server it is integrated into a powerful engine that allows you to
analyze command and control your fleet of devices.
Esprida Server shares data from the devices with your backend systems. Helpdesk tickets, device performance data, asset
tracking systems, customer production data can be shared with backend systems such as Gasper™, Remedy™, HEAT™, Tivoli™, Oracle™,
SAP™, and Siebel™.
Esprida Server gives you full control over your data and allows you to make your data accessible directly to your customers.
Based on it’s multi-tenant architecture, Each user role has secured access to specific features so that customer roles only view
transaction reports, and service roles can only access maintenance features. This means your customers, vendors, service
technicians, etc. can automatically log into Esprida sServer and view their own devices that are relevant to them or
generate reports relative to their role.