Unified Workstation | ConceptWave
LifeCycle Management, Experience Management
Complete Customer Experience Management for CSRs
Unified Workstation directly integrates with Customer, Order, Quote and Inventory Management, among others, to provide a single Call Centre Desktop solution.
- Multiple B/OSS systems and channels, managed by different and disparate systems – lack a unified view to make key real-time, immediate business decisions and recommendations
- Ineffective CSP business decision-making and services visibility – slow delivery, poor customer impression and lack brand loyalty
Overview and Benefits
- A complete Customer Lifecycle Management (CLM) workstation that provides integrated customer information from inception to retirement, paired with real-time intelligence to make immediate business decisions and up-sell / cross-sell recommendations.
- Flexible, highly robust, product designed to drastically improve CSR performance, customer engagement, and loyalty.
- Increase CSR customer response and significantly improve CSR training time – from months to days.
- Rapid configuration-based integration – access, capture, organize, and optimize information, with complete control over the customer experience.
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, LifeCycle Management