Customer Information Management | ConceptWave

By: Conceptwave  09-12-2011
Keywords: Customer Service

Manage Customer Data

Customer Information Management integrates with Order Management, Quote Management and Service Inventory for a real-time 360 degree view of the Customer and its activities.

Business Challenge

  • B/OSS environments lack complete, relevant and informative profiles of the Customer.
  • Customer information stored in different repositories is frequently out of sync – causing CSR frustration and a poor customer service experience.

Overview and Benefits

  • Immediately associate customer information in a single centralized interface
  • Real-time 360? intelligent view of customer information ‘connects’ to services, work orders, and contact events
  • Powerful gateway interface to launch tasks, processes, look-ups, real-time changes, and validations
  • NGOSS interface allows easy query and population by 3rd party systems

Read more about and portfolios of products.

Keywords: Customer Service

Other products and services from Conceptwave

09-12-2011

Catalog Management | ConceptWave

Leveraging ConceptWave’s metadata-driven approach, Catalog Management allows for consistent configuration and refinement of complex and interrelated product definition, order management and fulfillment functions, without lengthy release cycles and recoding.


09-12-2011

Unified Workstation | ConceptWave

A complete Customer Lifecycle Management workstation that provides integrated customer information from inception to retirement, paired with real-time intelligence to make immediate business decisions and up-sell / cross-sell recommendations. Multiple B/OSS systems and channels, managed by different and disparate systems – lack a unified view to make key real-time, immediate business decisions and recommendations.


09-12-2011

Service Registry | ConceptWave

Service Registry provides a highly flexible repository that is able to hold a client’s Product, Service and Resource information. Current converged product-offer deployments are slower than what customers demand. Mine, Analyze, Grow and Drive Customer Subscriptions. Read more about and portfolios of products.


09-12-2011

ConceptWave Rapid CRM | ConceptWave

ConceptWave Rapid CRM portfolio spans Customer Lifecycle Management – geared to ignite your CRM experience, quickly monetize your product lines to market, make customers clamor around your CSP offers and enable you to drive and manage your customer experience.


09-12-2011

Conceptwave Order Care® | ConceptWave

In an arena where order processing can account for up to 60% of the cost of goods sold, ConceptWave’s Commercial Off-The-Shelf solutions provide CSPs with a measurable gain in Average Revenue Per User and productivity, as well as significant improvements in cost and customer experience.