Customer Information Management | ConceptWave

By: Conceptwave  09-12-2011
Keywords: Customer Service

Manage Customer Data

Customer Information Management integrates with Order Management, Quote Management and Service Inventory for a real-time 360 degree view of the Customer and its activities.

Business Challenge

  • B/OSS environments lack complete, relevant and informative profiles of the Customer.
  • Customer information stored in different repositories is frequently out of sync – causing CSR frustration and a poor customer service experience.

Overview and Benefits

  • Immediately associate customer information in a single centralized interface
  • Real-time 360? intelligent view of customer information ‘connects’ to services, work orders, and contact events
  • Powerful gateway interface to launch tasks, processes, look-ups, real-time changes, and validations
  • NGOSS interface allows easy query and population by 3rd party systems

Read more about and portfolios of products.

Keywords: Customer Service

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