Customer Information Management | ConceptWave
Manage Customer Data
Customer Information Management integrates with Order Management, Quote Management and Service Inventory for a real-time 360 degree view of the Customer and its activities.
- B/OSS environments lack complete, relevant and informative profiles of the Customer.
- Customer information stored in different repositories is frequently out of sync – causing CSR frustration and a poor customer service experience.
Overview and Benefits
- Immediately associate customer information in a single centralized interface
- Real-time 360? intelligent view of customer information ‘connects’ to services, work orders, and contact events
- Powerful gateway interface to launch tasks, processes, look-ups, real-time changes, and validations
- NGOSS interface allows easy query and population by 3rd party systems
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