ConceptWave Rapid CRM | ConceptWave

By: Conceptwave  09-12-2011
Keywords: Customer Service, service providers, Csp

ConceptWave Rapid CRM

ConceptWave Rapid CRM portfolio spans Customer Lifecycle Management (CLM) – geared to ignite your CRM experience, quickly monetize your product lines to market, make customers clamor around your CSP offers and enable you to drive and manage your customer experience.

Managing The Lifecycle Of Customers, From Contact To Self-Care

Communications service providers (CSPs) face constant challenges to keep up with converged services and the unceasing demand from the customers accessing the “cloud” and applications, as CSPs create an optimal and lasting positive customer experience:

  • 59% of customers who buy converged services will stop doing business after a single bad experience.
  • Existing CRM technologies have often not improved the experience, sometimes making it worse.
  • 67% of front-line employees and CSRs don’t have effective tools and access to resolve problems.

ConceptWave Can Help

ConceptWave’s Rapid CRM portfolio enables you to work effectively across your organization processes and technology to build strong brand loyalty and customer experience, increase profitability and reduce operations cost – all with one unifying goal in mind: rapid CSP customer-engagement-to-revenue through superior customer order handling and performance.

  • Fulfill customer experience management (CEM) needs and position yourself for advanced services deployment.
  • Gain a 360 view of products, orders, services and critical customer information enabling you to recommend intelligent product business decisions on the fly.
  • Empower sales and customer service teams with real-time data to make immediate, factual decisions and create product roll-outs in record time.

Keywords: Communications Service, Csp, Customer Service, Experience Management, LifeCycle Management, service providers

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Conceptwave Order Care® | ConceptWave

In an arena where order processing can account for up to 60% of the cost of goods sold, ConceptWave’s Commercial Off-The-Shelf solutions provide CSPs with a measurable gain in Average Revenue Per User and productivity, as well as significant improvements in cost and customer experience.