Cinemedic - Products - Communication Skills
Practical Plans for Difficult Conversations in Medicine Robert Buckman, MD, Ph.D.
Practical Plans for Difficult Conversations is about communication
techniques for difficult situations. In it Dr. Buckman offers clinicians a
series of strategies to start and develop a dialogue with the patient. Dr.
Buckman's current book, How to Break Bad News (considered the gold standard
for doctor-patient communication about adverse news), sets out the six-point
SPIKES protocol, the foundation of which is finding out what the patient
knows or thinks of the medical situation before discussing it. Since the
SPIKES protocol isn't appropriate for all situations (such as disclosing
medical error), Dr. Buckman outlines in the new book a discussion of five
additional protocols: SPOKES, CONES, HARD, SAFER, and CONERS.
- Free DVD
- Free Pocket Guide
A Practical Guide to Communication Skills in Clinical Practice
1998 - Robert Buckman, MD, Walter Baile, MD, Barbara Korsch, MD
A set of 4 CD ROMs or 5 DVDs constituting
a comprehensive guide to communication skills including
how to break bad news, with over 40 filmed scenarios
demonstrating practical ways in which communication
techniques can improve patient care and support.
- Communication Skills - The Basics
- Dealing With Feelings
- Breaking Bad News
- Special or Difficult Situations
- Children and Their Parents
- Uncovering the Hidden Problem
- Palliative Care and End-of Life Issues
- Genetic Testing and Counselling
..should be valuable for a variety of healthcare
practitioners at virtually all levels of training.
- JAMA, Vol. 282, No. 13
- CD ROM: (4 discs)$ 175.00
- DVD: (5 discs)$ 399.00
A Practical Guide to Communication Skills in Cancer Care
2000 - Robert Buckman, MD, Walter Baile, MD
A set of 3 CD ROMs or 5 videotapes offering the
clinician a complete overall guide to communication
skills and techniques relevant to the care of the
cancer patient. Includes over 30 videotaped interviews
with simulated patients.
- First Line (Diagnosis and First Treatment)
- Difficult Situations
- Disease Progression
- Genetic Counseling
- Error Disclosure
- Telephone Conversations
- Aspects of Oncology Nursing
- Patients and Families
- CD ROM: (3 discs)$ 175.00
- VIDEOTAPE: (5 tapes)$ 239.00
How to Deal with Anger and Other Emotions in Adverse Event and Error Disclosure
2004 - Robert Buckman, MD
A set of 2 DVD's with accompanying
workbook providing illustrations of strategies for
handling difficult interviews about adverse event
and error disclosure. Sponsored by the University
of Florida and the State of Florida, Agency For Health
I believe it will be a useful reference for
hospitals and medical staffs and I will add it to
my list of references that they can utilize in the
process of improving the safety of their medication
systems. - Russell H. Jenkins, MD, Medical Director,
Institute of Safe Medication Practices
Patient-Centered Communication in Pediatric Practice
2001 - Barbara Korsch, MD
A 32 minute videotape providing examples of
simple, practical approaches for communicating
with patients and families.The taped visits,
showing real patients in diverse settings, emphasize
those basic skills that enhance the therapeutic
alliance by activating patients and reducing
the power gap in the doctor-patient relationship.
Discussion guide for facilitators also included.
2007 - Lawrence Oppenheimer, MD, The Ottawa Hospital, University of Ottawa
This DVD takes a humorous approach to a serious
subject - teaching medical students.
- T - Teach
- O - Observe
- F - Feedback (reinforcing)
- F - Feedback (corrective)
- E - Evaluation (student)
- E - Evaluation (teacher)
Clinicians must learn how to teach. This DVD on
teaching medicine instructs on how to teach rapidly
and effectively in various situations and locations,
both how to do it and how not to do it. The use
of humour to get the points across makes the DVD
immensely entertaining as well as instructional.
TOFFEE was produced by The University of Ottawa,
The Ottawa Hospital and High Rock Film Productions.
Word of Mouth
2005 - Robert Buckman, MD, Ph.D; John McComb, BDS,
MSc, FRCD(C); Gillian Soskin, DDS, BSc; Vasant Ramlaggan, DDS, H.BSc
A DVD or CD ROM comprising a detailed guide
to communication skills for dentists. Sixteen
videotaped scenarios utilizing standardized
patients (i.e. actors) and real dentists illustrate
how communication techniques can improve the
dentist-patient relationship. Includes a 21
Sponsored by The Ontario Dental Association
Telling Bad News
2005 - Produced by Children's Hospital of Michigan [25 min]
Produced in cooperation
with the Children's Hospital of Michigan, this
program addresses the sensitive issue of how healthcare
professionals tell patients and their families bad news.
While doctors and nurses are trained in a variety
of clinical skills, their education for this role
of messenger is usually sadly lacking. In this program,
experienced professionals and patients offer valuable
insights about how to successfully fulfill the difficult
task of having to tell bad news.
In this DVD the viewer will see the following topics discussed:
- Learning compassion and empathy
- The proper setting for telling bad news
- How different family members receive the bad news
- Respecting feelings and emotions
- Making sure the bad news is clearly understood
- Do's and Don'ts for delivering bad news
- The importance of eye contact, silence and attention
D words - death and dying
- Dealing with anger, sadness, grief and pain
The Pocket Guide to
Practical Plans for Difficult Conversations in Medicine
2010 - Robert Buckman, MD, Ph.D
The Pocket Guide is the ideal portable aide-memoire that every
health car professional can carry around al the time: it provides
an instant reminder of the protocols for breaking bad news, for
disclosure of medical error and others tough conversations - with
handy one-page summaries of each step. Printed on durable laminated
paper, the 32 page booklet is small enough to fit into the upper
pocket of your lab coat and is spiral bound at the top so that it
can easily stay open in front of you and will be accessible no matter
how busy you are. It will remind you of what you read in the book
when youre under the gun and pressured as most of us are!
Communication Skills in Clinical
Practice: A Practical Guide
2010 - Robert Buckman, MD, Ph.D
This 16 page booklet, written by Dr. Robert
Buckman, MD, PhD, describes two practical protocols
that can be used by any healthcare professional
to improve communication:
- 1. The C-L-A-S-S protocol. A basic protocol
that underlies all medical interviews.
- 2. The S-P-I-K-E-S protocol. A protocol for
breaking bad news.
1991 - Scripted and presented by Dr. Robert Buckman [45 min]
A unique video series about vital communication skills in the medical field.
With assistance from the comedy duo Struck Off and Die.
The three videos in this series use humour, discussion
and role play to cover important communication topics such as:
- The right physical context of the patient interview
- Importance of being a good listener & encouraging the patient to talk
- Assessing the impact of the illness on the patient
- U.K. VHS VIDEOTAPE: 3 X 15:00 min.$ 250.00
The Breast Exam: Essential Physical Examination and Communication Skills
Produced by the Program in Communication and Medicine
at Northwestern University School of Medicine, Chicago 
This video discusses the purpose of the breast
exam and demonstrates proper exam technique.
It also discusses the important topic of communication
with the patient, primarily the "talk before
touch" approach and feedback after the examination
The Pelvic Exam: Essential Physical Examination and Communication Skills
This video discusses the purpose of the pelvic
exam and the proper exam setting and technique.
Communication with the patient is emphasized,
primarily the "talk before touch" approach and
feedback after the examination.
The information in this article was current at 06 Dec 2011