A true intranet portal is designed to be a place where multiple applications, documents and collaborative capabilities come together. Today’s intranet portal users need help functionality that can address content from multiple sources as well as portal-specific and organization-specific requirements – and you need it all in one easily accessible place.
When you present that PeopleSoft content inside of a SharePoint portal and alongside other related documents and content, you need a help system capable of addressing the broader array of functionality and potential questions. You need a help system designed for today’s multi-faceted SharePoint portal. UpFront, a companion product to InFlight, does just that.
UpFront is a context-sensitive webpart that takes PeopleSoft help to the next level. It starts by tracking the page that your SharePoint users are accessing within PeopleSoft and then provides page-specific help content complete with dynamic screen highlighting.
- Content can be developed, updated and maintained by BTRG or your staff can be trained to support this tool with simple HTML.
- UpFront can be used to provide page-specific frequently asked questions and answers – reducing the burden on your helpdesk.
- If users require assistance, UpFront can also act as the conduit to connect your users with the appropriate staff or helpdesk system.