IVR Call Center - IVR Solutions

By: Syntellect  09-12-2011

The Syntellect Communication Portal Empowers

  • Voice self-service solutions, such as interactive voice response (IVR), interactive voice and video response (IVVR), outbound dialing, and speech-enabled self-service systems
  • Contact center solutions, including outbound dialing, intelligent routing applications and screen pop applications

Syntellect Communication Portal provides significant value to enterprises, service providers, value added resellers, and systems integrators alike.


  • Comprehensive support for industry standards enables organizations to leverage prior investments in hardware, software and solution development, while providing a smooth migration path to the emerging standards and technologies that will be required in the future
  • Superior performance – the Communications Portal has handled billions of transactions for our customers in the most demanding of environments
  • Industry leading ease-of-use and unmatched flexibility
  • Reduced development time and faster time-to-market – developers can create voice solutions 50% faster than they can with other graphical development tools
  • Outstanding price/performance compared to proprietary IVR systems and other standards-based voice platforms
  • The industry’s broadest support for industry standards, such as VoiceXML, CCXML, MRCP, SIP, and Web services, ensures that solutions are compatible with a wide array of IT environments, including Web and service oriented architectures (SOA)
  • Powerful management tools for easily configuring, monitoring and managing large-scale deployments


  • Syntellect Studio: A graphical application development environment that reduces development time by 50% or more
  • Syntellect Communications Server: A highly scalable, reliable and fault tolerant VoiceXML gateway and run-time environment for deploying Syntellect-based voice solutions and voiceXML applications
  • Syntellect Console: A graphical interface that provides a single point of control for administering large-scale or distributed voice solution installation
  • Syntellect Domain Server: A dynamic license management utility that ensures the continuous availability

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