IVR Call Center - IVR Solutions

By: Syntellect  09-12-2011

The Syntellect Communication Portal Empowers

  • Voice self-service solutions, such as interactive voice response (IVR), interactive voice and video response (IVVR), outbound dialing, and speech-enabled self-service systems
  • Contact center solutions, including outbound dialing, intelligent routing applications and screen pop applications

Syntellect Communication Portal provides significant value to enterprises, service providers, value added resellers, and systems integrators alike.

Benefits

  • Comprehensive support for industry standards enables organizations to leverage prior investments in hardware, software and solution development, while providing a smooth migration path to the emerging standards and technologies that will be required in the future
  • Superior performance – the Communications Portal has handled billions of transactions for our customers in the most demanding of environments
  • Industry leading ease-of-use and unmatched flexibility
  • Reduced development time and faster time-to-market – developers can create voice solutions 50% faster than they can with other graphical development tools
  • Outstanding price/performance compared to proprietary IVR systems and other standards-based voice platforms
  • The industry’s broadest support for industry standards, such as VoiceXML, CCXML, MRCP, SIP, and Web services, ensures that solutions are compatible with a wide array of IT environments, including Web and service oriented architectures (SOA)
  • Powerful management tools for easily configuring, monitoring and managing large-scale deployments

Components

  • Syntellect Studio: A graphical application development environment that reduces development time by 50% or more
  • Syntellect Communications Server: A highly scalable, reliable and fault tolerant VoiceXML gateway and run-time environment for deploying Syntellect-based voice solutions and voiceXML applications
  • Syntellect Console: A graphical interface that provides a single point of control for administering large-scale or distributed voice solution installation
  • Syntellect Domain Server: A dynamic license management utility that ensures the continuous availability


Other products and services from Syntellect

09-12-2011

Call Center Services - VOIP Services

At Syntellect, service, ownership, relationship and partnership are crucial components that have enabled us to continually deliver unrivaled customer engagements for more than two decades. Our flexible, scalable architecture ensures that your solution can evolve and grow with your business, providing a positive experience throughout our relationship.


09-12-2011

CTI Applications - CTI Call Centers

Syntellect CT Connect™ is standards-based CTI software that allows application developers and systems integrators to create voice self-service, contact center and unified communications solutions for IP and TDM networks at dramatically lower cost by providing out-of-the-box integration with all major communications systems.


09-12-2011

Customer Contact Solutions - Customer Service Solution

With more than two decades of industry-leading experience, Syntellect’s contact center solutions help our clients reduce costs, improve efficiencies and solve business problems through a strategic balance of interaction management software and unrivaled support. Syntellect has the expertise to provide your organization with the communication channels necessary to create, maintain and continuously improve exceptional end-to-end customer service.


09-12-2011

Interaction Management Solutions - Customer Service Interaction

Syntellect solutions help our clients reduce costs, improve efficiencies and solve business problems through a strategic balance of customer interaction management software and unrivaled support. By providing an optimal mix of self-service and agent assistance, Syntellect interaction management solutions help you optimize your contact center operations.


09-12-2011

Syntellect PhoneLink For Salesforce - CTI Salesforce

Syntellect CT Connect leverages the integration capabilities of Syntellect CT Connect, the worlds leading CTI software, which is used by hundreds of companies worldwide and today routes calls to more than one million agents worldwide.