Customer Contact Solutions - Customer Service Solution

By: Syntellect  09-12-2011

Helping Your Customers Reach the Right Contact Destination..The First Time

Leveraging the communication tools they use every day, your customers have the ability to instantly access a variety of information. Syntellect understands your customer interaction needs and the challenges you face in providing the quality service demanded to maintain a competitive advantage. Syntellect provides solutions that help your customers reach the right contact destination, the first time. Our solutions remember your customers when they return, helping to deliver a superior customer experience. Syntellect has the expertise to provide your organization with the communication channels necessary to create, maintain and continuously improve exceptional end-to-end customer service.

Syntellect contact center solutions enable you to deliver, continually assess and fine-tune customer service across your organization. Additionally, you will provide your customers with the optimal mix of agent-assisted and self-service options while delivering access to the critical business knowledge that helps optimize your contact center performance.

Syntellect contact center solutions include:

With more than two decades of industry-leading experience, Syntellect’s contact center solutions help our clients reduce costs, improve efficiencies and solve business problems through a strategic balance of interaction management software and unrivaled support. Syntellect solutions help deliver a superior customer experience that builds value and develops long-term customer relationships.

Other products and services from Syntellect


Call Center Services - VOIP Services

At Syntellect, service, ownership, relationship and partnership are crucial components that have enabled us to continually deliver unrivaled customer engagements for more than two decades. Our flexible, scalable architecture ensures that your solution can evolve and grow with your business, providing a positive experience throughout our relationship.


CTI Applications - CTI Call Centers

Syntellect CT Connect™ is standards-based CTI software that allows application developers and systems integrators to create voice self-service, contact center and unified communications solutions for IP and TDM networks at dramatically lower cost by providing out-of-the-box integration with all major communications systems.


Interaction Management Solutions - Customer Service Interaction

Syntellect solutions help our clients reduce costs, improve efficiencies and solve business problems through a strategic balance of customer interaction management software and unrivaled support. By providing an optimal mix of self-service and agent assistance, Syntellect interaction management solutions help you optimize your contact center operations.


IVR Call Center - IVR Solutions

Comprehensive support for industry standards enables organizations to leverage prior investments in hardware, software and solution development, while providing a smooth migration path to the emerging standards and technologies that will be required in the future. Voice self-service solutions, such as interactive voice response , interactive voice and video response, outbound dialing, and speech-enabled self-service systems.


Syntellect PhoneLink For Salesforce - CTI Salesforce

Syntellect CT Connect leverages the integration capabilities of Syntellect CT Connect, the worlds leading CTI software, which is used by hundreds of companies worldwide and today routes calls to more than one million agents worldwide.